Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Irving Jimenez

Irving Jimenez

Administrative Computing
Mazatlán, Sinaloa

Summary

Dynamic professional with extensive experience in operational efficiency and ground operations at Mebc. Proven track record in improving ramp service and load planning, enhancing team coordination. Recognized for exceptional customer service skills and fostering strong relationships, driving continuous improvement and customer satisfaction.

Overview

18
18
years of professional experience
1
1
Certification
1
1
Language

Work History

Ramp Agent Supervisor

Mebc
06.2024 - Current
  • Maintained accurate records of all ramp-related incidents for thorough analysis and continuous improvement efforts.
  • Ensured compliance with FAA regulations and company policies through diligent oversight of ramp agent activities.
  • Improved ramp operations by implementing efficient scheduling and team coordination.
  • Streamlined baggage handling processes to ensure timely delivery to aircraft and reduce delays.

Customer Service Agent Mexicana Airlines

Mebc
12.2023 - 06.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction number one priority.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences and good feeback experience.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customer.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.


Senior Sales Supervisor

Dufry
11.2009 - 10.2023
  • Established a positive work environment that fostered teamwork while recognizing individual achievements through regular feedback sessions.
  • Developed strong relationships with key clients, resulting in long-term partnerships and repeat business.
  • Exceeded quarterly sales goals consistently by developing innovative approaches targeting untapped markets and demographics.
  • Collaborated with marketing teams to develop targeted campaigns that drove sales growth across all product lines.

Customer Service Agent Sky Service Airlines

ACE Mazatlan
12.2008 - 03.2009
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.

Customer Service Agent

Delta Airlines
09.2007 - 09.2008
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.

Education

Delta Airlines

MBA - Computing

Itesus
Mazatlán, Sinaloa, Mexico
05.2001 -

High School Diploma -

Teacher's Gabinos School
Mazatlán, Sinaloa, Mexico
05.2001 -

Skills

    Operational efficiency

    Ground operations

    Ramp service

    Load planning

Certification

Ramp Agent

Timeline

Ramp Agent

01-2025

Ramp Agent Supervisor

Mebc
06.2024 - Current

Customer Service Agent Mexicana Airlines

Mebc
12.2023 - 06.2024

Senior Sales Supervisor

Dufry
11.2009 - 10.2023

Customer Service Agent Sky Service Airlines

ACE Mazatlan
12.2008 - 03.2009

Customer Service Agent

Delta Airlines
09.2007 - 09.2008

MBA - Computing

Itesus
05.2001 -

High School Diploma -

Teacher's Gabinos School
05.2001 -

Delta Airlines

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Irving JimenezAdministrative Computing