Irving Ruvalcaba
CDMX,CMX
Summary
Program Manager skilled in managing functional operations and projects related to product launches, continuous improvement, customer experience improvement. Advanced understanding of organizational strategies, financial management, E2E Projects. Expertise in creating strong customer relations, coaching and developing people with healthy work environments.
Overview
8
8
years of professional experience
Work History
Program Manager
Amazon México S.A. de C.V.
08.2020 - Current
- Led cross-functional teams to deliver high-quality products on time and within budget constraints.
- Launched "Change Management" Program in Mx, previously used only in Europe, Japan & US
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Stablished a new approval method between clients and stakeholders.
Project Manager / Customer Experience
Uber México Technology & Software, S.A. de C.V.
06.2018 - 05.2020
- Managed different teams across LatAm (México, Colombia, Brazil)
- Coordinated projects E2E related to Customer oriented content
- Monitored project performance to identify areas of improvement and make adjustments.
Corporate Trainer
Telemark S.A. de C.V.
01.2016 - 05.2018
- Trained new hires and tenured workers on business needs and processes
- In charge of providing every worker the necessary tools (Software & Hardware) to perform daily tasks
- Trained an entire team of people for the launch of a new LOB within the company.
Education
Degree in Management -
Universidad Latinoamericana
01.2020
Giving and Receiving Feedback Course -
LinkedIn Learning
01.2019
Six Sigma Green Belt & Continuous Improvement Certification -
Keisen Center International
01.2018
Skills
- Project Management
- Team Leadership
- Cross functional Team Builder
- Multitasking
- Customer Service
Social Links - Linkedin
www.linkedin.com/in/IrvingRuvalcaba
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Program Manager
Amazon México S.A. de C.V.
08.2020 - Current
Project Manager / Customer Experience
Uber México Technology & Software, S.A. de C.V.
06.2018 - 05.2020
Corporate Trainer
Telemark S.A. de C.V.
01.2016 - 05.2018
Degree in Management -
Universidad Latinoamericana
Giving and Receiving Feedback Course -
LinkedIn Learning
Six Sigma Green Belt & Continuous Improvement Certification -
Keisen Center International
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