Irving Ruvalcaba
Project Manager
Ciudad De México,CDMX
Summary
Experienced project manager skilled in leading cross-functional teams and overseeing projects concentrated on customer service, continuous improvement, and team development. Possessing a profound comprehension of organizational strategies, financial entitlement, and end-to-end project execution, effectively drive successful outcomes. Renowned for cultivating strong customer relationships and fostering healthy work environments.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Program Manager
Amazon México S.A. de C.V.
CDMX
08.2020 - Current
- Shared business best practices in support of training development and program content.
- Delivered monthly reports about the performance of our Internal Team.
- Implemented a Change Management methodology for project execution and approval.
- Since 2020, successfully managed over 250 projects
Project Manager / Customer Experience
Uber México S.A. de C.V.
CDMX
06.2018 - 05.2020
- Managed different teams across LatAm (México, Colombia, Brazil), BPOs.
- Coordinated projects E2E related to Customer oriented content.
- Monitored project performance, team environment and opportunities for improvement for beter team development.
Corporate Trainer
Telemark S.A. de C.V.
CDMX
01.2016 - 05.2018
- Trained and mentored +200 new personnel hired to fulfill various roles.
- In charge of providing every worker the necessary tools (Software & Hardware) to perform daily tasks
- Used G Suite to design training for employees and increase company retention and productivity rates.
Education
BBA - Management and International Business
Universidad Latinoamericana
12.2016 - 08.2021
Course - Giving and Receiving Feedback
LinkedIn Learning
Certification - Six Sigma Green Belt & Continuous Improvement
Keisen Center International
Skills
Customer Oriented
Project Management
Team Development
Cross functional Team Builder
Multitasking
Stakeholder communications
Timeline
Program Manager
Amazon México S.A. de C.V.
08.2020 - Current
Project Manager / Customer Experience
Uber México S.A. de C.V.
06.2018 - 05.2020
BBA - Management and International Business
Universidad Latinoamericana
12.2016 - 08.2021
Corporate Trainer
Telemark S.A. de C.V.
01.2016 - 05.2018
Course - Giving and Receiving Feedback
LinkedIn Learning
Certification - Six Sigma Green Belt & Continuous Improvement
Keisen Center International
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