Accomplished People & Culture Director with 7+ years of expertise in Talent Acquisition, Human Resources, and Operations. Proven track record of data-driven process optimization, and consistently improving key metrics such as NPS and employee retention. I bring a unique blend of strategic thinking, operational excellence, and innovative marketing insights to enhance employer branding, streamline recruitment, and drive employee engagement.
Hi, I’m
Irving Lopez Leal
Talent Acquisition
Guadalajara,JAL
Summary
Overview
7
Talent Acquisition
4
Human Resources
6
years of post-secondary education
Work History
Helpware
Recruitment Manager
02.2025 - Current
Job overview
- Design and implement strategic hiring processes
- Manage end-to-end recruitment and enhance candidate experience
- Mentor and support the recruitment team
- Collaborate across departments to align hiring with business needs
- Ensure compliance with employment laws and best practices
The Call Gurus
People & Culture Director
09.2022 - 11.2024
Job overview
- Leadership & Talent Acquisition: Managed a team of 10+ specialists and 3 managers, hiring talent across Mexico, USA, Middle East, and LATAM
- Operational Efficiency: Reduced cost-per-hire (CPH) by 65%, doubled the candidate pipeline, and achieved consistent yearly hiring growth
- HR Digitalization: Streamlined HR processes with ATS and HRM integration, improving internal satisfaction by 60% within 90 days
- Retention & Satisfaction: Enhanced employee retention and satisfaction with a performance-based benefits package and targeted onboarding improvements, reducingday dropouts by 25%
- Process Optimization: Designed end-to-end talent acquisition processes, including sourcing, recruitment, onboarding, and termination, ensuring efficiency during ramp-ups
- Metrics & Insights: Established NPS surveys for HR and TA functions, consistently achieving a score of 9.5
- Designed monthly results presentation with a Tableau dashboard
- Compensation & Compliance: Developed salary bands and managed performance and bonus programs to maintain competitive, equitable, and compliant practices.
XtendOps
Talent Acquisition Manager
04.2021 - 08.2022
Job overview
- Strategic Expansion: Successfully launched operations in four cities: Monterrey
- Guadalajara, Puerto Vallarta, and Aguascalientes
- Cross-Functional Collaboration: Partnered with Ops, Training, QA, IT, and Facilities to develop and execute a comprehensive ramp-up plan
- Recruitment Excellence: Achieved key recruitment KPIs, including a 104% fill rate, time to fill of
- Diverse Hiring: Recruited top talent across corporate roles, including managers, developers, designers, medical personnel, and front-line service agents
- Client Success: Supported the successful launch of 5+ new clients with an 85% profile approval rate
- Employer Branding: Represented the company at job fairs, building brand presence at government and university events.
Alorica
Talent Acquisition Sourcer
08.2019 - 04.2021
Job overview
- Multi-Channel Sourcing: Developed and executed a sourcing strategy across 10+ channels, including social media, job boards, headhunting, and traditional media
- Key Achievements: Achieved a 60% reduction in cost-per-hire and maintained a 110% average fill rate during 2020
- Innovative Remote Hiring: Designed and launched the first remote hiring process during the COVID-19 pandemic, successfully recruiting the first remote team in Querétaro
- Data-Driven Recruitment: Analyzed key metrics such as CPH, fill rate, conversion rate, and 90-day throughput to optimize hiring processes.
Teleperformance
Quality Coordinator & Operations Leader
10.2016 - 06.2019
Job overview
- Optimization: Led analysis and strategy for 7+ key metrics, achieving a 10% weekly improvement and reducing the learning curve by 30%
- Team Leadership: Coordinated 8+ analysts and 25+ CSRs, serving as a DMAIC project POC for CSAT and AHT improvements
- Operational Excellence: Achieved 97% client calibration in internal audits and acted as an expert in Operations Coaching Loops and change management.
Education
Universidad A. De YucMexico
Bachelor from Literature & Communication
01.2009 - 08.2014
University Overview
TeleperformanceMexico
Certification from Six Sigma
04.2020 - 06.2020
University Overview
ImecapiMexico
Certification from STAR Methodology
10.2021 - 12.2021
University Overview
Vision Lider EmpresarialMexico
Certification from Human Resoruces
06.2023 - 07.2023
University Overview
TableauMexico
Certification from Data Analysis
05.2024 - 06.2024
University Overview
Skills
- C1 Business English
- C1 Business Spanish
- ATS & HRM Management
- Mexican Labor Law
- Lean Six Sigma
- Excel & Tableau
- Talent acquisition
- Performance metrics analysis
- Recruitment marketing
- Interviewing skills
- Employee relations
Statistical data analysis
Work Preference
Work Type
Full TimeGig WorkWork Location
RemoteImportant To Me
Work-life balanceCompany CultureCareer advancementPersonal development programsFlexible work hoursStock Options / Equity / Profit Sharing4-day work weekLanguages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Recruitment Manager
Helpware
02.2025 - Current
Tableau
Certification from Data Analysis
05.2024 - 06.2024
Vision Lider Empresarial
Certification from Human Resoruces
06.2023 - 07.2023
People & Culture Director
The Call Gurus
09.2022 - 11.2024
Imecapi
Certification from STAR Methodology
10.2021 - 12.2021
Talent Acquisition Manager
XtendOps
04.2021 - 08.2022
Teleperformance
Certification from Six Sigma
04.2020 - 06.2020
Talent Acquisition Sourcer
Alorica
08.2019 - 04.2021
Quality Coordinator & Operations Leader
Teleperformance
10.2016 - 06.2019
Universidad A. De Yuc
Bachelor from Literature & Communication
01.2009 - 08.2014
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