Saas and Python
Irwing Adrian Escobedo Ceja
Tech Support Analyst/Sales Customer Executive
Calle San Pedro #56 Villa De Guadalupe, Zapopan Jal 45189
Summary
Am an organized, efficient and hardworking person and Am willing to discover and accept new ideas which can be put into practice effectively. Am a good listener and Able to communicate well with a group and on an individual level. Able to motivate and direct talents and skills to meet objectives. Forward-thinking Operations Specialist bringing 15 years of expertise in Customer and Tech support Analyst for sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Saas and Python. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
TATA Consultancy Services
06.2022 - 02.2024
- Handle 60+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
- Developed and implement customer services policies, procedure and standards to ensure satisfaction
- Coordinated with other departments to ensure customer service objectives were met
- Developed and maintained positive relationships with customers through excellent communication and fallow-up skills.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted training sessions for Customer Service Representatives on various aspects of job including soft skills development, product knowledge enhancement, and procedural updates.
- Tracked customer service cases and updated service software with customer information.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Costumer Service Representative/Sales Executive
Beliveo
11.2020 - 06.2022
- Helping customers with troubleshooting home security devices.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Tracked customer service cases and updated service software with customer information.
Supervisor
Beliveo
11.2021 - 06.2022
- Supervise, train and mentor team of 17-26 agents
- Contribute to staff scheduling, promotions and performance evaluation
- Applied strong leadership talents and problem solving skills to maintain team efficiency and organized work flows
- Evaluated employee performance and coached and trained to improve weak areas.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
Supervisor
Tellos Grill and Cafe
10.2008 - 11.2019
- Managed 21 personal crew
- Performed counter data entry cash management and customer service
- Answered busy multi-line phone system and directed customer inquiries to appropriate channels.
- Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members
Education
Computer Drafting- Mechanical -
Moraine Park Technical College-Fond Du Lac
Wisconsin, USA 09.2015 - 07.2018
High School Diploma -
Port Washington High School
Wisconsin, USA 09.2007 - 06.2011
Skills
Flexibilityundefined
Awards
Beliveo
- 7 times Top performer
- 5 times #1 Top Seller in 2 states GDL and Monterry
TATA Consultancy Services (Southern California Edison),
- Start of the month
Software
Timeline
Customer Service Representative
TATA Consultancy Services
06.2022 - 02.2024
Supervisor
Beliveo
11.2021 - 06.2022
Costumer Service Representative/Sales Executive
Beliveo
11.2020 - 06.2022
Computer Drafting- Mechanical -
Moraine Park Technical College-Fond Du Lac
09.2015 - 07.2018
Supervisor
Tellos Grill and Cafe
10.2008 - 11.2019
High School Diploma -
Port Washington High School
09.2007 - 06.2011
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