Isaac Bwayo
Phoenix, Arizona
Summary
A motivated Claims Adjuster with a strong background in Insurance Claims- Personal Auto and Commercial Claims as well as business development. Five years of professional experience specializing in customer service, loss valuation, and damage assessments. A proven track record of negotiating peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
6
6
years of professional experience
Work History
APD Resolution Specialist
Reserv-TPA For Old Republic Insurance Company
10.2023 - Current
- Provide prompt, courteous and high-quality customer service to all policyholders and claimants
- Manage an inventory of claims up to 6 claims a day, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
- Issued payouts to claimants and policy holders.
- Coordinate the repair of damaged vehicles and assist with rental reimbursement
Commercial Line Claims Generalist Int (URBI)
Progressive Insurance
06.2022 - 10.2023
- Responsible for handling 30+ soft tissue to moderate unrepresented injury claims per week
- Negotiated disputed medical bills or invoices totaling up to $50,000, achieving successful resolution.
- Successfully settled average of 2 claims per day for 10 connective months
- Successfully closed average of 4 features per day for 7 consecutive months
- Achieved 'successful' or better in all areas of performance objectives on end of year performance evaluation report
- Reviewed subrogation documents and negotiated with claimant carriers and or claimants on daily bases
- Mentored 3 new hire employees
- Member of New Hire Ambassador
Claims Generalist Int (URBI)
Progressive Insurance
05.2021 - 06.2022
- Interpreted policies and analyzed information gathered to determine courses of action
- Investigated circumstances of insurance claims by consulting with witnesses, reviewing police reports, and compiling evidence from other sources
- Evaluated and settled unrepresented bodily injury claims
- Successfully handled 150 claims per months
- Successfully achieved goal of closing minimum of 2 features per day for entire progressive calendar year
- Attained goal of maintaining healthy inventory of 75 open features at end of every month
- Assigned mentor to 5 New Employees
- Member of New Hire ambassador
Claims Generalist
Progressive Insurance
09.2019 - 05.2021
- Evaluating insurance claims on behalf of Progressive
- Investigating circumstances of insurance claims by consulting with witnesses, reviewing police reports, and compiling evidence from other sources
- Successfully handled volume of 200 claims per month for five consecutive months during snow season in Iowa
- Negotiating claim settlements and paying out to policyholder
- Achieved 'successful' or better in all areas of performance objectives on end of the year performance evaluation report
- Appointed to mentor 5 New Employees
- Member of New Hire Ambassador
Commercial Auto Liability Claims Rep
Farmers Insurance
01.2019 - 03.2019
- Proactively investigates, confirms coverage, determines liability, evaluates damages, and negotiates settlement of auto physical damage and bodily injury claims, which include Auto losses with exposures up to $150,000 requiring in-depth investigation, analysis, evaluation, and negotiation skills qualify and nurture leads via phone, email and chat to develop qualified sales opportunities
- Maintains ownership of claim through resolution of all exposures
- Communicate and collaborate with other claim specialists to facilitate claim resolution for customers.
Business Development Representative
EFileCabinet, BDR
09.2018 - 12.2018
- Contact, qualify and nurture leads via phone, email and chat to develop qualified sales opportunities
- Effectively articulate the eFileCabinet value proposition to prospective customers
- Successfully helped eFileCabinet sale subscriptions of 500 units in 3 months totaling $175, 000 in yearly reoccurring payments
- Successfully reached and exceeded the minimum goal of 5 sales per day for 3 consecutive months
- Used SalesForce (CRM) and Outreach to handle current portfolio and prospective leads.
Education
Bachelor of Arts - Management, Economics
HEIDELBERG UNIVERSITY
Tiffin, Ohio 05.2001 -
Associate of Arts - Business Administration
Arizona Western College
Yuma, AZ 05.2001 -
MBA - Business Administration And Management
HEIDELBERG UNIVERSITY
Tiffin, Ohio 05.2001 -
Skills
Customer Service, Policy Interpretation, Claims Analysis, Auto Insurance Claims Processing
undefinedTimeline
APD Resolution Specialist
Reserv-TPA For Old Republic Insurance Company
10.2023 - Current
Commercial Line Claims Generalist Int (URBI)
Progressive Insurance
06.2022 - 10.2023
Claims Generalist Int (URBI)
Progressive Insurance
05.2021 - 06.2022
Claims Generalist
Progressive Insurance
09.2019 - 05.2021
Commercial Auto Liability Claims Rep
Farmers Insurance
01.2019 - 03.2019
Business Development Representative
EFileCabinet, BDR
09.2018 - 12.2018
Bachelor of Arts - Management, Economics
HEIDELBERG UNIVERSITY
05.2001 -
Associate of Arts - Business Administration
Arizona Western College
05.2001 -
MBA - Business Administration And Management
HEIDELBERG UNIVERSITY
05.2001 -
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