Isaac Bwayo
Phoenix, Arizona
Summary
A motivated Claims Adjuster with a strong background in Insurance Claims- Personal Auto and Commercial Claims as well as business development. Five years of professional experience specializing in customer service, loss valuation, and damage assessments. A proven track record of negotiating peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
6
6
years of professional experience
Work History
APD Resolution Specialist
Reserv-TPA For Old Republic Insurance Company
10.2023 - Current
- Provide prompt, courteous and high-quality customer service to all policyholders and claimants
- Manage an inventory of claims up to 6 claims a day, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
- Issued payouts to claimants and policy holders.
- Coordinate the repair of damaged vehicles and assist with rental reimbursement
Commercial Line Claims Generalist Int (URBI)
Progressive Insurance
06.2022 - 10.2023
- Responsible for handling 30+ soft tissue to moderate unrepresented injury claims per week
- Negotiated disputed medical bills or invoices totaling up to $50,000, achieving successful resolution.
- Successfully settled average of 2 claims per day for 10 connective months
- Successfully closed average of 4 features per day for 7 consecutive months
- Achieved 'successful' or better in all areas of performance objectives on end of year performance evaluation report
- Reviewed subrogation documents and negotiated with claimant carriers and or claimants on daily bases
- Mentored 3 new hire employees
- Member of New Hire Ambassador
Claims Generalist Int (URBI)
Progressive Insurance
05.2021 - 06.2022
- Interpreted policies and analyzed information gathered to determine courses of action
- Investigated circumstances of insurance claims by consulting with witnesses, reviewing police reports, and compiling evidence from other sources
- Evaluated and settled unrepresented bodily injury claims
- Successfully handled 150 claims per months
- Successfully achieved goal of closing minimum of 2 features per day for entire progressive calendar year
- Attained goal of maintaining healthy inventory of 75 open features at end of every month
- Assigned mentor to 5 New Employees
- Member of New Hire ambassador
Claims Generalist
Progressive Insurance
09.2019 - 05.2021
- Evaluating insurance claims on behalf of Progressive
- Investigating circumstances of insurance claims by consulting with witnesses, reviewing police reports, and compiling evidence from other sources
- Successfully handled volume of 200 claims per month for five consecutive months during snow season in Iowa
- Negotiating claim settlements and paying out to policyholder
- Achieved 'successful' or better in all areas of performance objectives on end of the year performance evaluation report
- Appointed to mentor 5 New Employees
- Member of New Hire Ambassador
Commercial Auto Liability Claims Rep
Farmers Insurance
01.2019 - 03.2019
- Proactively investigates, confirms coverage, determines liability, evaluates damages, and negotiates settlement of auto physical damage and bodily injury claims, which include Auto losses with exposures up to $150,000 requiring in-depth investigation, analysis, evaluation, and negotiation skills qualify and nurture leads via phone, email and chat to develop qualified sales opportunities
- Maintains ownership of claim through resolution of all exposures
- Communicate and collaborate with other claim specialists to facilitate claim resolution for customers.
Business Development Representative
EFileCabinet, BDR
09.2018 - 12.2018
- Contact, qualify and nurture leads via phone, email and chat to develop qualified sales opportunities
- Effectively articulate the eFileCabinet value proposition to prospective customers
- Successfully helped eFileCabinet sale subscriptions of 500 units in 3 months totaling $175, 000 in yearly reoccurring payments
- Successfully reached and exceeded the minimum goal of 5 sales per day for 3 consecutive months
- Used SalesForce (CRM) and Outreach to handle current portfolio and prospective leads.
Education
Bachelor of Arts - Management, Economics
HEIDELBERG UNIVERSITY
Tiffin, Ohio 05.2001 -
Associate of Arts - Business Administration
Arizona Western College
Yuma, AZ 05.2001 -
MBA - Business Administration And Management
HEIDELBERG UNIVERSITY
Tiffin, Ohio 05.2001 -
Skills
Customer Service, Policy Interpretation, Claims Analysis, Auto Insurance Claims Processing
Teamwork, bilingual, Time management, Adaptability, Self Motivated
Communication both written and Oral, Initiative, MS Excel, Ability to leverage
Technology, Decision making, Leadership, Microsoft Office, Great listener
Mentoring/coaching experience, Strategic thinking, Marketing, Problem solving
Timeline
APD Resolution Specialist
Reserv-TPA For Old Republic Insurance Company
10.2023 - Current
Commercial Line Claims Generalist Int (URBI)
Progressive Insurance
06.2022 - 10.2023
Claims Generalist Int (URBI)
Progressive Insurance
05.2021 - 06.2022
Claims Generalist
Progressive Insurance
09.2019 - 05.2021
Commercial Auto Liability Claims Rep
Farmers Insurance
01.2019 - 03.2019
Business Development Representative
EFileCabinet, BDR
09.2018 - 12.2018
Bachelor of Arts - Management, Economics
HEIDELBERG UNIVERSITY
05.2001 -
Associate of Arts - Business Administration
Arizona Western College
05.2001 -
MBA - Business Administration And Management
HEIDELBERG UNIVERSITY
05.2001 -