Isaac Contreras
El Paso
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level tema lead position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Team Leader
Chick-Fill-A
02.2019 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Grill Cook
Jack In The Box
02.2018 - 02.2019
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Cleaned and maintained kitchen equipment regularly.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
- Verified order accuracy and quality ahead of service to maintain standards.
Education
No Degree - Business Administration
El Paso Community College
919 Hunter Dr, El Paso, TX 79915, United StatesHigh School Diploma -
Jefferson High School
4700 Alameda Ave, El Paso, TX 79905, United States05.2019
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- Staff Training
- Coaching and Mentoring
- Work Planning
- Documentation And Reporting
- Leading Team Meetings
- Issue Resolution
- Work Planning and Prioritization
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Team Leader
Chick-Fill-A
02.2019 - Current
Grill Cook
Jack In The Box
02.2018 - 02.2019
No Degree - Business Administration
El Paso Community College
High School Diploma -
Jefferson High School
Similar Profiles
Fenil PandyaFenil Pandya
Crew Team Member at Chick-fill-ACrew Team Member at Chick-fill-A
Lillian BorneLillian Borne
Associate at Chick Fill AAssociate at Chick Fill A
Victoria Moundongo FrankVictoria Moundongo Frank
Cashier Trainer at Chick Fill ACashier Trainer at Chick Fill A