Isaac Morgado Ramirez
Uruapan, Michoacán
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
STARBUCKS COFFEE COMPANY
Uruapan, Michoacán, Mexico
09.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Maestría En Administración -
Universidad Interamericana Para El Desarrollo
Uruapan, Michoacán, Mexico10-2024
Licenciatura En Mercadotecnia -
Universidad Interamericana Para El Desarrollo
Morelia, Michoacán, Mexico09-2018
Skills
- Leadership in Team Management
- Supply Chain Coordination
- Optimize Recruitment Processes
- Performance Analysis
- Team Development
- Operational Efficiency
- Strategic Work Organization
- Process Implementation and Review
- Organizational Strategy
- Market Trend Analysis
- Sales Performance Coaching
- Talent Development
- Workflow Supervision
- Motivate Commitment
- Ser resiliente
Accomplishments
- Lograr tener un incremento del 108.3% VMT durante el año 2023-2024- en la tienda de Uruapan II.
- EBITA tienda 109.8% sobre el PTTO 2023-2024.
- Expansión de Mercado Starbucks en la cuidad de Apatzingán,Michoacan 2024-2025
- Fungir como red de apoyo en el distrito Michoacan en las cuidades de Morelia,Uruapan,Zamora, Apatzingan, Lazaro Cardenas.
- Auditoria ICA( Inocuidad y calidad Alsea) 2025 " Destacada" 99% sobre 100%
- Gerente del Q4 2024 liderado el cambito.
- Desarollo de talento ( 3 Gerentes, 2 Subgerentes, 4 Supervisores, 5 coffee Master) 2024.
- Control de Merma e inventario 0.8% VS 1.5%% 2023-2024
- Clima Laboral Real 4.95% Objetivo 5% 2024
- Fomentar la capacidad " Tienda Pionera en el programa adulto mayor" 2024
- Activiades de Comunidad " Cena Aartesanal" 2024
Certification
Starbucks 2024-2025
- liderando el cambio
- Inclusion y equidad
- Sesgos Generacinales
- Discapacidad
- Código de ética y conductas
- productividad y eficiencia
- Coaching y dirección de equipos
- Cultura y comunicación eficaz
- Coffee Master
- Gerente Trainer
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
09.2014 - Current
Maestría En Administración -
Universidad Interamericana Para El Desarrollo
Licenciatura En Mercadotecnia -
Universidad Interamericana Para El Desarrollo