Isaac Téllez
Xalapa,VER
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Private Teaching
Self-employeed
01.2018 - 01.2019
- Improved student comprehension by utilizing various teaching methods and adapting instructional materials to address diverse learning styles.
- Enhanced communication skills among students by incorporating group activities and peer feedback sessions in lesson plans.
- Boosted academic achievement by providing one-on-one tutoring and support for struggling students.
- Expanded cultural awareness among students by integrating global perspectives into lesson content, fostering empathy and understanding across diverse backgrounds.
- Promoted critical thinking skills in students through regular practice of problem-solving exercises and analytical discussions during class time.
Sales Agent
Premier English
05.2021 - 06.2021
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Developed customized scripts for specific client needs, resulting in higher conversion rates.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
Sales Supervisor
Premier English
06.2021 - 09.2021
- Boosted sales by implementing effective training programs for new and existing employees.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
ESL Teacher
You English
09.2021 - 04.2023
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Strengthened students'' writing abilities through comprehensive essay assignments and detailed evaluation of grammar, punctuation, and style.
- Collaborated with colleagues to design interdisciplinary lesson plans that incorporated elements from various subjects into the ESL curriculum.
- Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
- Improved reading comprehension among struggling students through the use of diverse texts and guided discussions about main ideas, themes, and vocabulary.
- Organized extracurricular activities like language clubs or field trips related to the course content in order to reinforce learning objectives outside of the classroom setting.
- Contributed to school-wide professional development initiatives by leading workshops on best practices for teaching ESL learners across different grade levels.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Set assessments to measure student progress and identify growth opportunities.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Evaluated student progress using standardized tests, quizzes, and oral assessments to modify teaching strategies as needed.
Financials/Bilingual Customer Service Agent
Alorica
09.2022 - 05.2023
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Collaborated with colleagues to share best practices for handling difficult customer interactions, fostering a supportive work environment.
- Conducted thorough research to resolve disputes and identify areas for improvement, leading to enhanced customer experience.
- Utilized CRM software efficiently to maintain up-to-date customer records and track interactions, ensuring seamless continuity of service.
Customer Service Representative
ResultsCX
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
COBAEV 35
Xalapa, Veracruz, Mexico01.2015
No Degree - English Language And Literature
Universidad Veracruzana
Xalapa, Veracruz, Mexico01.2021
Skills
- Report Generation
- Data Entry
- Complaint Resolution
- Call Management
- Building Rapport
- Cross-Cultural Communication
- Individual Instruction
- Fluent in English
- Use of microsoft word and excel
Hobbies
I love playing video games on my free time. Writing and reading are as well something I'm passionate about.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Italian
Beginner (A1)
French
Beginner (A1)
Timeline
Customer Service Representative
ResultsCX
09.2023 - Current
Financials/Bilingual Customer Service Agent
Alorica
09.2022 - 05.2023
ESL Teacher
You English
09.2021 - 04.2023
Sales Supervisor
Premier English
06.2021 - 09.2021
Sales Agent
Premier English
05.2021 - 06.2021
Private Teaching
Self-employeed
01.2018 - 01.2019
High School Diploma -
COBAEV 35
No Degree - English Language And Literature
Universidad Veracruzana
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