Isaac Trujillo Tejeda
Guadalajara
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Friendly Service Agent with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills.
Overview
12
12
years of professional experience
Work History
Assistant Manager
UDG Clayton Hotel Galway
2022.03 - 2023.02
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Online English Teacher
Say ABC / iTutor
2019.01 - 2022.03
- Worked with students between ages 5 and 15 on grammar, pronunciation and sentence construction.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
- Promoted active participation from students by incorporating interactive elements such as group projects, discussions, and collaborative activities in lessons.
Acquisitions/Sales Agent
Say ABC / iTutor
2021.04 - 2022.01
- Developed strong relationships with clients through excellent customer service.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Achieved top performer status within the company due to consistent high sales numbers.
Computer Science Teacher
Hispanic Teleservices Guadalajara
2016.01 - 2020.12
- Worked in a primary school with students between ages 5 and 12.
- Created clear, engaging lessons to draw interest and develop students' to learn the various software required for each different level.
- Evaluated student progress through regular assessments, providing constructive feedback for continuous improvement.
- Developed customized lesson plans for diverse learning abilities, leading to improved understanding of complex concepts.
- Encouraged peer collaboration through group projects and presentations, fostering teamwork skills among students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Technical Degree in Music
UVM
2017.08 - 2020.08
Certification in Classical Music
UVM
2016.01 - 2018.01
Digital Animation Engineer
UVM
2014.08 - 2016.08
High School
UVM
2011.08 - 2014.05
Education
CIUA
Technical Degree - Classical Music
UDG
08.2020
Technical Degree in Music - Art
UDG
08.2020
Associate of Arts - Classical Music
UDG
01.2018
Bachelor of Science - Digital Animation Engineer
UVM
08.2016
High School Diploma -
UVM
05.2014
Skills
Self-taught
Self-motivation
Organization
Positive Attitude
Problem Resolution
Product and service knowledge
Customer Service
Teamwork and Collaboration
Tech Literacy
Customer Relations
Languages
Spanish
English
Additionalinformation - Ieltsscore
Overall 7.5
Passionhobbies
- Movies
- Reading
- Traveling
- Designing
- Music
Personal Information
- Date of Birth: 10/27/1995
- Nationality: Mexican
Timeline
Assistant Manager
UDG Clayton Hotel Galway
2022.03 - 2023.02
Acquisitions/Sales Agent
Say ABC / iTutor
2021.04 - 2022.01
Online English Teacher
Say ABC / iTutor
2019.01 - 2022.03
Technical Degree in Music
UVM
2017.08 - 2020.08
Computer Science Teacher
Hispanic Teleservices Guadalajara
2016.01 - 2020.12
Certification in Classical Music
UVM
2016.01 - 2018.01
Digital Animation Engineer
UVM
2014.08 - 2016.08
High School
UVM
2011.08 - 2014.05
CIUA
Technical Degree - Classical Music
UDG
Technical Degree in Music - Art
UDG
Associate of Arts - Classical Music
UDG
Bachelor of Science - Digital Animation Engineer
UVM
High School Diploma -
UVM
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