Isaac Alejandro Leyva Lopez

-Prepare test data for testing (hands-on PostgreSQL)
-Creation and execution of Manual Test cases.
-Work with cross-functional teams to ensure the quality of
tests.
-Reproduces, debugs, and isolates problems and verifies fixes.
-Collaborate with programmers to fix bugs.
-Estimates own testing tasks and works productively while
showing an excellent team attitude.
-Represents team leadership and provides technical
guidance and training to new team members.
-Thorough review of the code flow in MVC architecture.

-Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.

-Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.

-Resolved common user concerns by utilizing preset issue resolution scripts.

-Engaged in user support interactions via telephone, chat and email platforms.