Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isabel Flores Espinosa

Puebla,Mexico

Summary

Dynamic customer service professional with experience at Teleperformance, excelling in reservation management and effective communication. Proven ability to resolve conflicts and enhance customer satisfaction, consistently achieving performance bonuses. Skilled in document interpretation, facilitating seamless interactions between healthcare providers and non-English speaking patients. Committed to delivering exceptional service and fostering team collaboration.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Teleperformance
Puebla
05.2023 - 11.2025
  • I would receive calls from customers in the United States and Canada that needed to make a reservation, confirm a reservation, or even cancel a reservation.
  • They would also call to make some modifications to their reservation, or change vehicles for something smaller or bigger.
  • In some occasions you would have to try and convince them to rent the vehicule so you could receive a bonus

Interpreter

Human Quality
Puebla
04.2024 - 10.2025
  • Assisted in the interpretation of medical documents, including patient records and discharge summaries.
  • Facilitated communication between non-English speaking patients and healthcare providers.
  • Interpreted verbal conversations between individuals with limited English proficiency.

Education

High School Diploma -

Emsad Octavio Paz
Ciudad De Mexico, Puebla
07-2024

Skills

  • Customer service
  • Reservation management
  • Document interpretation
  • Effective communication
  • Team collaboration
  • Conflict resolution

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Interpreter

Human Quality
04.2024 - 10.2025

Customer Service Representative

Teleperformance
05.2023 - 11.2025

High School Diploma -

Emsad Octavio Paz

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Isabel Flores Espinosa