Isabel Leon Romero

EXPEDIA TAAP

Discover the World

- Established relationship and operations with 400 Travel Agencies within Canada.

- Introduced to the Travel Agency Managers and the agents to Expedia TAAP Platform. Show the tips and tricks from it so it would be the 1st option to chose above the other suppliers.

- Developed the annual revenue by 100% through data-driven strategies, training and Webinars.

- Manage objections with a structured approach that includes active listening, acknowledging the objection, and asking clarifying questions to understand the underlying concern before responding with value-driven information and evidence. I build trust and turn a potential obstacle into an opportunity to build rapport and provide a solution.

- Cultivated strong client relationships with an excellent phone presence , active listening, ability to empathize, strong leadership, clear communication, and analytical skills.

RCI Mexico

- Manage the vacation requested by members, conducting searches and reservations for timeshare exchanges.

- Motivate and guide members to deposit and expand our timeshare inventory.

- Drive sales by reviewing outstanding payments, applying promotions on membership renewals, extending points, and offering upgraded memberships.

- Sustain our members' interest in our global destinations.

- Provide exceptional service with comprehensive information to ensure total member satisfaction.

- Provided exceptional customer service by addressing traveler inquiries promptly and resolving any issues during the call.

- Manage the schedule requested by members, conducting searches and reservations for vacation spots and timeshare exchanges.

-Coordinated and collaborated with Customer Service and Investigations departments.

American Airlines Inc.

- Managed high-volume reservations efficiently, enhancing customer satisfaction through effective communication and problem-solving skills.

- Assisted clients with booking changes, demonstrating strong attention to detail and ensuring accurate reservation information.

TELEPERFORMANCE MÉXICO-CHIME BANK USA

(VOICE AND WRITTEN)

- Assisted approximately 50 American clients per day, building empathy and specializing in banking dispute situations using the Zendesk system. Handled and monitored around 32 daily claims related to charges disputing unauthorized, duplicate, incorrect, alternative method, or non-received transactions sales, purchases, and rentals processes.

- Collaborated with cross-functional teams to streamline dispute resolution workflows, resulting in increased operational efficiency and team productivity.

- Phone direct contact with customers with open disputes, ensuring compliance with regulatory standards and enhancing customer satisfaction.

GRUPO NACIONAL PROVINCIAL, GNP

- Developed tailored insurance solutions, enhancing client understanding and satisfaction through personalized consultations and administrative strategies based on the needs of each individual or family.

- Cultivated strong relationships with clients, leading to increased retention rates and enhanced referral opportunities.

- Conducted comprehensive market research to identify emerging trends, enabling proactive adjustments to service offerings.

-Administration and maintenance of renewals for my 52 clients in Health Expenses, Auto, Damages, and Life insurance branches.

CONTINENTAL AIRLINES Inc. - UNITED AIRLINES Inc.

- Documenting approximately 20 passengers per flight along with their luggage under pressure. Approximately 4 to 6 flights per day.

- Handling and assisting with approximately 2 daily boarding processes in a timely manner.

- Knowledge and execution of sales: quoting, ticket issuance, collection, and closing.

- Ongoing communication and teamwork with Operations, Maintenance, and Crew to ensure a well-organized and timely flight. Implemented strategic traffic management plans, resulting in more efficient vehicle movement and reduced delays.

- Capacity to react and problem-solving skills for issues such as flight cancellations, overbooking, and delays due to maintenance.

- Office performance in baggage handling: filling claims for missing and excess baggage, tracking, customs process, and delivery to passengers.

- Receiving flights, welcoming passengers, delivering documents at immigration

and customs of the aircraft.

CONTINENTAL AIRLINES Inc.

- Careful searches for the dates and routes that the passenger requires,offering the best fare, layovers, and schedules.

- Reservation of flights without a purchase commitment, specifying times,methods, and policies.

- Enrollment in the One Pass points program.

- Flight reservations using AMEX miles or One Pass points.

Meeting the goal in call time, achieving the required number of reservations,and providing the best service to position the airline as the passenger's preferred choice compared to others.

-Streamlined the reservation process by implementing an automated system, enhancing booking efficiency and customer satisfaction.