Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Teacher

Isabel Lopez

Norcross

Summary


  • High-achieving Bilingual Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers.

Overview

7
7
years of professional experience

Work History

Business Development Representative

Atlanta Luxury Motors
Norcross
06.2021 - Current
  • Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest to visit Atlanta Luxury Motors
  • Schedules appointments and conducts follow-ups with “no-shows”
  • Greet customers in a professional manner and assists them with their requests
  • Maintains communication with customers to ensure satisfaction with service
  • Ensures prospects are informed of company promotions
  • Handle all guest inquiries with a focus on 100% guest satisfaction.
  • Developed business pipeline using cold and warm techniques.
  • Tracked sales calls in database for relationship management.
  • Maintained updated records in CRM to meet requirements of sales team and GDPR regulations.
  • Communicated with leadership teams by spearheading regular meetings to discuss objectives.

Costumer Service Representative/ Car buyer

Pull
Doraville
05.2019 - 06.2021
  • Effectively managed a high call volume of inbound calls
  • Demonstrated a mastery of costumer service call script with specified time frame
  • Greeted costumers in a friendly respected manner and assisted them
  • Provided quotes to costumer where their needs were met
  • Scheduled pickup for costumers with accuracy
  • Answered general questions
  • Resolved customer information and complaints
  • Set up client appointments
  • Answered calls in Spanish / English

Warehouse Associate /costumer service associate

ICT
College Park
01.2016 - 05.2019
  • Greet costumer and made sure they're order was right scan merchandise / count cargo before exporting to costumer in foreign countries inspect merchandise for any damages type details of merchandise
  • Unload shipment

Education

GED - undefined

Gwinnett Technical College

Skills

  • Interpreter (4 years
  • Communications (10 years)
  • Management
  • Bilingual
  • Customer Service
  • Multilingual
  • Microsoft Office
  • Research
  • Sales
  • Organizational Skills
  • Microsoft Word
  • Microsoft Excel
  • Cold Calling
  • Business Development
  • CRM Software
  • Customer Relationship Management
  • Inside Sales
  • Negotiation
  • Pricing
  • Outbound Sales
  • Additional Information
  • Professional Skills
  • Self management skills Intermediate
  • Analytic skills Advanced
  • Interpreter Advanced
  • Interpersonal Ex pert
  • Lead Qualification
  • Customer Relationship Management (CRM) Software
  • Prospecting and Cold Calling

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Business Development Representative

Atlanta Luxury Motors
06.2021 - Current

Costumer Service Representative/ Car buyer

Pull
05.2019 - 06.2021

Warehouse Associate /costumer service associate

ICT
01.2016 - 05.2019

GED - undefined

Gwinnett Technical College

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Isabel Lopez