Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Isabel Portillo

Bilingual Virtual Asistant

Summary

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering three years of experience providing quality administrative support to clients.

Overview

3
years of professional experience

Work History

Callcentered

Virtual Receptionist
05.2022 - 08.2022

Job overview

  • Reviewed incoming calls to identify possible clients and case classifications.
  • Utilized automated systems to handle customer requests and initiate and complete service orders.
  • Client intake forms for law firms, speaking notes, and presentations were created for attorneys.
  • Responded to calls to provide information concerning services and legal advice and refer calls to appropriate personnel.


ResultsCX

Customer Service Representative Agent
06.2019 - 04.2022

Job overview

  • Responded to customer requests for products, services, and company information.
  • Offered assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Skills

    Customer and client relations

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Timeline

Virtual Receptionist

Callcentered
05.2022 - 08.2022

Customer Service Representative Agent

ResultsCX
06.2019 - 04.2022
Isabel Portillo Bilingual Virtual Asistant