Summary
Overview
Work History
Education
Skills
Reading, Going to amusement parks, going to the movies, going to the beach , swimming, etc.
Timeline
Hi, I’m

ISAMAR BUENROSTRO

Data Analyst
Zapopan
ISAMAR BUENROSTRO

Summary

Results-driven senior QA analyst with over a year of experience in quality assurance at Teleperformance. Skilled in performance evaluation and customer service, honed through various roles. Known for leading teams and achieving results that drive significant improvements in customer satisfaction. Analytical approach and ability to identify areas for improvement can contribute to optimizing processes in any organization.

Motivated Fraud Analyst touting [Number] years of expertise investigating suspicious activity for [Type] company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.

Knowledgeable Fraud Analyst with proven track record in identifying and mitigating fraudulent activities. Leveraged advanced analytical skills to uncover complex fraud schemes and implement effective prevention strategies. Demonstrated expertise in data analysis and risk assessment, ensuring safety and integrity of financial transactions.

Experienced with fraud detection and prevention techniques to safeguard financial assets. Utilizes data analysis and investigative skills to identify patterns and prevent fraudulent activities. Strong understanding of risk management and regulatory compliance.

Fraud professional prepared to address and resolve complex fraud cases. Extensive experience in conducting thorough investigations and implementing risk management protocols. Known for strong collaboration skills and ability to adapt to dynamic environments. Adept at leveraging analytical tools and maintaining high ethical standards.

Overview

14
years of professional experience
2
Languages

Work History

Teleperformance

Fraud Analyst
06.2024 - 06.2025

Job overview

  • Evaluated customer data to identify and prevent fraudulent activities.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
  • Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
  • Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
  • Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
  • Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
  • Established strong relationships with external partners such as banks and credit bureaus, facilitating efficient exchange of information related to suspected fraudulent activities.

Teleperformance

Technical Support Agent
03.2023 - 09.2023

Job overview

  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Optimized system performance thorough testing and analysis.

Teleperformance

Agente / Quality Analyst
02.2020 - 03.2023

Job overview

  • I started as a bilingual telephone agent, handling various inquiries.
  • I was promoted to Quality Analyst in the COX campaign, evaluating the team's performance.
  • I have 1 year and 1 month of experience in quality assurance (QA).
  • Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.

Helados ISA

General Manager
06.2019 - 12.2019

Job overview

I helped with the administration and sales of Helados Isa, and I impulsed for better sales.

  • I applied what I learned in previous jobs to improve sales and organization at the point of sale.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Papelería Trebol

General Manager
05.2018 - 06.2019

Job overview

  • I led the customer service and support team, establishing quality standards.
  • I developed leadership and teamwork skills, fostering a collaborative environment.
  • I achieved extraordinary results that allowed the organization to have extraordinary sales.
  • Formulated policies and procedures to streamline operations.
  • Developed and implemented strategies to increase sales and profitability.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.

Teleperformance

Bilingual Customer Service Representative
08.2017 - 12.2017

Job overview

  • I handled complex billing situations, ensuring customer satisfaction.
  • I clarified doubts about products and services, improving the customer's knowledge.
  • Facilitate the sale of services through effective communication with the American company Comcast.
  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.

Teletech

Agent of Bank of America
01.2011 - 05.2011

Job overview

  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

Education

COBACH Rosarito
Rosarito, Baja California, Mexico

Bachillerato from Bachillerato General of Competencies
08.2009 - 1 2011

University Overview

I had an above average grade

  • I was accepted with a administration focus
  • 9.3 GPA
  • Degree Awarded with above average
  • Recipient of Best of the class , semester 5 ,2010
  • Professional Development Studies: [Area of Study], [Year]
  • Study Abroad: High school - etiwanda high school , California , united states
  • Research Project
  • Thesis Statement: [Thesis Title]

Etiwanda High School
California, United States

High School Diploma
08.2006 - 6 2008

University Overview


One of the highest GPA

  • [International Grade], [School Name], [Year] - [Number] GPA Conversion
  • [PAT or SAT] [Number] Score
  • [Number] GPA
  • Degree Awarded with [Honors]

Skills

Computer Ma

Reading, Going to amusement parks, going to the movies, going to the beach , swimming, etc.

Reading, Going to amusement parks, going to the movies, going to the beach , swimming, etc.

I also love staying at home eating pizza watching seres or movies in my streaming apps on rainy days, I love working as an analyst helping our clients , I speak spanish and native english , I was raised in california united states , I went from kindergarten to high school over there , and to be more prepare I want to start going to a bootcamp for anayst topic.

Timeline

Fraud Analyst
Teleperformance
06.2024 - 06.2025
Technical Support Agent
Teleperformance
03.2023 - 09.2023
Agente / Quality Analyst
Teleperformance
02.2020 - 03.2023
General Manager
Helados ISA
06.2019 - 12.2019
General Manager
Papelería Trebol
05.2018 - 06.2019
Bilingual Customer Service Representative
Teleperformance
08.2017 - 12.2017
Agent of Bank of America
Teletech
01.2011 - 05.2011
COBACH Rosarito
Bachillerato from Bachillerato General of Competencies
08.2009 - 1 2011
Etiwanda High School
High School Diploma
08.2006 - 6 2008
ISAMAR BUENROSTRO Data Analyst