Isannette Madrigal
San Jose
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated analyst that processes and tracks customer information in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Strong SAP knowledge and proficiency to navigate multiple systems.
Overview
20
20
years of professional experience
Work History
Sales Processing Analyst
Hewlett Packard Enterprise
08.2022 - 10.2023
- Ability to manage change including quickly adapting to new systems and processes in accordance with applicable standards, policies and regulatory guidelines to promote adequate workflow.
- Proved successful working within tight deadlines and fast-paced atmosphere. Using critical thinking to break down problems, evaluate solutions and make decisions.
- Handled Customer Service interactions via defined channels, attending inquires, handled concerns quickly and escalated major issues to supervisor.
- Performed data entry for contracts and different levels of warranty through SAP.
- Detailed oriented and enjoys working with operational processes.
- Ability to prioritize tasks and solve problems and communicate properly.
Marketing Management Assistant
Teletica
06.2013 - 07.2022
- Worked closely with manager to provide effective assistance for specific aspects of business operation. Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Organized efficient meetings by reviewing personnel calendar, spaces and materials.
- Performed data entry for purchase orders and reviewed customer information, errors in pricing and omissions to minimize incorrect delivery.
- Vice president of the workers' association.
Store Administrator
Own Business
01.2004 - 11.2011
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Education
High School Diploma -
Colegio Vocacional Monseñor Sanabria
San Jose, Costa Rica12.1993
Administrative Assistant - Secretarial Assistance
Colegio Vocacional Monseñor Sanabria
San Jose, Costa Rica12.1993
Skills
- MS Office
- Salesforce and SAP
- Strong Team Work
- Critical Thinking
- Order Management
- Data analysis
- Conflict resolution
- Positive Customer Service
- Data Processing
- Workday
Timeline
Sales Processing Analyst
Hewlett Packard Enterprise
08.2022 - 10.2023
Marketing Management Assistant
Teletica
06.2013 - 07.2022
Store Administrator
Own Business
01.2004 - 11.2011
High School Diploma -
Colegio Vocacional Monseñor Sanabria
Administrative Assistant - Secretarial Assistance
Colegio Vocacional Monseñor Sanabria
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