Isla Esqueda
El Paso Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Costumer Service
Company Named AMM.CO
01.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Management of Social Media engagement and Marketing.
Insurance Agent A
Veronica Garcia Insurance Agent
08.2020 - 11.2020
- Designed presentations and marketing materials to promote insurance products.
- Researched and identified potential new markets.
- Identified and solicited sales prospects in agency databases.
- Monitored customer feedback and identified areas of improvement.
- Management and control of data information of clients and services via Microsoft Excel.
Costumer Service
Company Named Mujer Bonita
08.2020 - 11.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- In charge of Social Media Marketing determined to attract more costumers to acquire our services or products.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Arts - Psychology
The University of Texas At El Paso
El Paso Texas05.2025
Skills
- Bilingual
- Active Listening
- Money Handling Abilities
- Ability to manage programs as Microsoft Word, Excel, Power Point, Canva, Prezi
- Credit Card Payment Processing
- Positive Reinforcement Strategies
- Mental Health Wellness
- Problem-Solving
- Communication Skills
- Active Learning
- Adaptability
- Leadership Skills
- Social Media Engagement
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Costumer Service
Company Named AMM.CO
01.2021 - 01.2022
Insurance Agent A
Veronica Garcia Insurance Agent
08.2020 - 11.2020
Costumer Service
Company Named Mujer Bonita
08.2020 - 11.2020
Associate of Arts - Psychology
The University of Texas At El Paso
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