Ismael Gonzalez
Guadalajara, Jalisco
Summary
Dynamic Professional with a proven track record in team leadership and strategic planning. Expertise in team collaboration, problem-solving, and performance enhancement through effective communication and adaptability. Committed to fostering productive work environments while consistently meeting objectives and driving team success.
Overview
7
7
years of professional experience
Work History
Team Leader
Tata Consultancy Services.
11.2021 - 04.2024
- Enhanced project delivery efficiency by leading cross-functional teams toward client satisfaction.
- Coordinated resources and timelines, ensuring quality standards and timely project delivery.
- Provided actionable feedback during performance reviews to boost team output and engagement.
- Aligned departmental goals with organizational vision through strategic planning sessions.
- Facilitated effective communication within the team for improved collaboration and issue resolution.
- Analyzed project outcomes to identify trends and recommend future initiative adjustments.
Assistant Supervisor
Teletech
03.2017 - 09.2020
- Enhanced team efficiency by coordinating schedules for optimal daily operations.
- Streamlined onboarding by training new staff on policies and procedures.
- Increased client satisfaction by effectively resolving inquiries and escalations.
- Developed operational strategies with management, focusing on enhancements and cost reduction.
- Fostered continuous improvement culture by providing regular feedback to team members.
- Optimized resource allocation by managing daily tasks and delegating responsibilities.
Education
High School Diploma -
Mundelein High School
Mundelein Ill 6006005-2005
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Coaching and mentoring
- Performance improvement
- Complex Problem-solving
- Analytical thinking
- Quality improvement
- Relationship building
- Staff education and training
- Safety processes and procedures
Love the outdoors, spending time with my love ones.
Nature offers us a refuge of peace, providing a space for our souls to recharge. I cherish these moments spent with my loved ones, as they bring true comfort and joy.
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Team Leader
Tata Consultancy Services.
11.2021 - 04.2024
Assistant Supervisor
Teletech
03.2017 - 09.2020
High School Diploma -
Mundelein High School