Isai Mejía Villagómez
Customer Care Representative / Educator / Manager
Guadalajara
Summary
Professional with focus on process analysis and continuous improvement. Known for enhancing operational efficiency and driving impactful changes. Reliable team player who adapts to evolving requirements and excels in data analysis and process optimization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Sales Processing Analyst I
HPE
Tlaquepaque
05.2022 - 07.2025
- Streamlined North America logistics processing procedures, improving overall global team case management by reducing top-offenders list by 20% in two financial quarters and decreased the number of carrier/customer/partner/distributor incidents by 45% by implementing efficient workflows at order entry, order processing and in transit shipments.
- Collaborated closely with cross-functional teams (Supply chain, Logistics, Order Processing) to facilitate information exchange and improve overall reporting efficiency.
- Contributed ideas during brainstorming sessions that led two successful projects: Live Chat user interface improvements and AI-based Virtual Assistant feedback that resulted in operational efficiency by reducing customer case creation in 20% in the first financial quarter and increased overall internal fellows usage by 40% among in two quarters after first implementation respectively.
- Led project which documented Canada region Customer Care processes (2022-2023) that resulted in streamlined internal Global Care community encyclopedia which provided a more effective source of information and complementary resources regarding case management.
- Served as a subject matter expert within the unit, providing guidance and support to colleagues when needed.
Educator
Sistema Corporativo PROULEX
Guadalajara
08.2016 - 05.2022
- Motivated educator at PROULEX JOBS program, group management, tech-savvy wizard.
- Organized efficient educator, planner for 20 weekly lessons and 10 assessments on each partial .
- Tactful mentor for students' language certificate preparation; increased students' average level from A2 and B1 to B2 according to the CEFR. Tutored 3 generations, which served an average of a hundred students who successfully passed the examinations and were granted with aimed certification level.
- Designed and proofread examination exams for levels 1 and 6 of the scholarship program, teamwork experience with fellow teachers constantly rotating quizzes and formats to ensure assessment application and students leveling.
- Guest to give a talk at the 23ª Feria Internacional de Idiomas FIID (May-June 2018), on the FIID Talks section.
- Competent candidate with two language certifications (Trinity College and IELTS)
Operations Coordinator
Librerías Porrua
Guadalajara
01.2012 - 07.2012
- Responsible for ongoing books distribution across the west region retail stores -Guadalajara, Colima, Nayarit and Aguascalientes-, as well as providing support for incoming inventory.
- Proficient in system registration (in average of 50 books weekly), and led one inventory management.
- Supported operations staff at Guadalajara's headquarter warehouse and retail stores, including the removal of old material and unused inventory reallocation.
- Supported Guadalajara's schools book requests, resulting in faster price estimate response time (within a day or two), supply (completed 60% of workload on a weekly basis), and reduced logistics delays by 20% with improved planning and procurement optimization processes among cross-teams.
- Responsible for contacting publishers, publishing houses, and coordinating logistics. Weekly customer-facing meetings to address concerns and schedule next quarter books distribution.
- Managed small teams, including coordination, scheduling, and inventory at the main warehouse.
- Delivered best-in-class customer service with positive customer feedback.
Education
Diploma - Artifitial Intelligence
Top Learning Academy
Mexico City12.2025
Certificate - SCRUM Fundamentals
SCRUMstudy
Arizona, USA05.2024
Bachelor of Arts - Philosophy
University of Guadalajara
Guadalajara11.2017
Skills
Claims investigation
Teamwork and collaboration
Customer service
Problem-solving
Time management
Documentation processing
Excellent communication
Reporting skills
Self motivation
Claims processing
Adaptability and flexibility
Verbal and written communication
Critical thinking
Effective communication
Active listening
Computer proficiency
Timeline
Sales Processing Analyst I
HPE
05.2022 - 07.2025
Educator
Sistema Corporativo PROULEX
08.2016 - 05.2022
Operations Coordinator
Librerías Porrua
01.2012 - 07.2012
Diploma - Artifitial Intelligence
Top Learning Academy
Certificate - SCRUM Fundamentals
SCRUMstudy
Bachelor of Arts - Philosophy
University of Guadalajara