Israel Gonzalez
Quality Service Specialist & Manager
Aguascalientes
Summary
Well-qualified quality specialist manager familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Sales Assistant
Inditex
Aguascalientes
11.2023 - 12.2023
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Executed visual merchandising strategies to attract customers and drive sales.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
- Processed transactions accurately while maintaining a high level of customer service.
Quality Specialist Leader
Corporate Stays
Monreal
12.2022 - 11.2023
- Streamlined workflow for efficiency, resulting in faster turnaround times and increased productivity.
- Oversaw product release decisions based on strict quality criteria, guaranteeing customer satisfaction with each shipment.
- Assisted in the development of new procedures designed to mitigate identified risks, ultimately leading to higher product reliability.
- Established key performance indicators to track progress towards quality goals, enabling data-driven decisionmaking.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Inspected products and worker progress throughout production.
Education
Communication And Rhetoric
08.2017 - 07.2020
High school based on communication degree
Marketing
08.2020 - 11.2020
semester taught in digital marketing
Skills
Complex Problem-Solving
Visual Merchandising
Stock management
Customer Assistance
Staff Support
Multitasking
Team Leaderships
Team Leadership
Problem-Solving
Timeline
Sales Assistant - Inditex
11.2023 - 12.2023
Quality Specialist Leader - Corporate Stays
12.2022 - 11.2023
Universidad Cuauhtémoc - , Marketing
08.2020 - 11.2020
Universidad Cuauhtémoc - , Communication And Rhetoric
08.2017 - 07.2020