Laura Elena Salazar De La Rosa
Pearland, Texas
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
22
22
years of professional experience
Work History
Housekeeping Supervisor
Candlewood Suites Hotel
09.2018 - 11.2023
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Receptionist Administrator
Christus Muguerza
04.2002 - 05.2012
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Education
High School Diploma -
Centro De Estudios Universitario
Monterrey, Nuevo León, Mexico 05.2001 -
Skills
Department coordination
Staff evaluations
Ordering cleaning supplies
Cleaning practices
Task assignment
Training and mentoring
Customer Service
Supply Inventory Management
Data Archiving
Folding clean laundry
Cleaning bathrooms
Waste disposal
Cleaning and sanitation
Vacuuming and sweeping
Sorting and washing laundry
Dusting furniture
Task Delegation
Housekeeping knowledge
Timeline
Housekeeping Supervisor
Candlewood Suites Hotel
09.2018 - 11.2023
Receptionist Administrator
Christus Muguerza
04.2002 - 05.2012
High School Diploma -
Centro De Estudios Universitario
05.2001 -