Itzel G. Hernandez

• Led high-performing team at Kimbodo, enhancing quality lead generation and client engagement.
  Drove digital growth through effective sales strategies and project management practices.
  Managed cross-functional projects to optimize processes and improve operational efficiency.
  Expanded into Facebook Ads to foster innovation and enhance marketing performance.

Provided customer support with clients creating long-term Relations. Providing weekly updatesregarding the status of their case.

• Addressing the proper Follow up on each case by each.
• Managing Data entry, along with filling out needed documentation.
• Handling Legal Formats as requested.

Cultivated Long term relations with clients to accurately quote processes and terms that achieved customer objectives. Completed owner paperwork and obtained all necessary information.

• Recommended accessories and delivered details regarding the latest promotions to increase sales.
• Generate Sales, By Cold calling and closing prospects.
• Addressed customer inquiries and concerns to facilitate decision making minimize anxietyor hesitation.

Made sure that everything ran smoothly by coordinating customers, providing precise logistics for drivers to follow along on their routes, and coordinating delivery times.

• Receiving emergency and non-emergency calls and record significant information.
• Resolving problems and requests by transmitting information or providing solutions
• Receiving and dispatching orders for products or deliveries.