Itzel Mercado
Guadalajara
Summary
Dynamic professional with a proven track record at Ultra Laboratorios and Beliveo, showcasing expertise in SAP management and exceptional customer service. Excelled in reducing customer complaints through effective problem-solving and leadership. Skilled in time management and team collaboration, adept at enhancing operational efficiencies and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Operational Support Trainee
Ultra Laboratorios
Guadalajara, Jalisco, Mexico
06.2024 - 12.2024
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Monitoring progress in the process and delivery of new presentations.
- Support in requesting quotes and purchasing tools.
- Evaluation of formats and assistance with functional tests for new releases.
- Monitoring of scheduling and delivery of finished product.
- SAP management.
- Knowledge of NOM-059-SSA1-2015, Good drug manufacturing practices.
- Management of indicators and KPIS
Bilingual Customer Service Supervisor
Beliveo
Guadalajara, Jalisco, Mexico
11.2021 - 05.2024
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Facilitated cross-functional collaboration between teams to ensure efficient delivery of services while maintaining client satisfaction levels.
- Contributed to business development efforts by providing valuable insights on target markets based on bilingual interactions.
Hospital and Clinic Pharmacy
Hospital Civil De Guadalajara Juan. I. Menchaca
Guadalajara, Jalisco, Mexico
09.2023 - 04.2024
- Enhanced patient care by accurately dispensing medications under the supervision of a licensed pharmacist.
- Supported inventory management, ensuring adequate stock levels and timely reordering of medications as needed.
- Assisted in training new pharmacy interns, sharing knowledge on best practices and standard operating procedures within the hospital setting.
- Reports on adverse reactions, near misses and sentinel presentations in patients
Education
Bachelor of Science - Chemist, Pharmacist, Biologist
Ciencias Exactas E Ingenierías
Guadalajara, Jalisco, Mexico12-2024
Skills
- Time management
- Team collaboration
- Attention to detail
- Customer service
- Leadership qualities
- Conflict resolution
- Data analysis
- Critical thinking
Additional Information
Software
- Good management of Microsoft Office
- Google Tools
- Statgraphics
Hobbies:
- Sports.
- Cook.
- Nature.
- Languages.
- Reading.
Languages
English
Upper intermediate (B2)
French
Elementary (A2)
Timeline
Operational Support Trainee
Ultra Laboratorios
06.2024 - 12.2024
Hospital and Clinic Pharmacy
Hospital Civil De Guadalajara Juan. I. Menchaca
09.2023 - 04.2024
Bilingual Customer Service Supervisor
Beliveo
11.2021 - 05.2024
Bachelor of Science - Chemist, Pharmacist, Biologist
Ciencias Exactas E Ingenierías