Itzel Mercado
Guadalajara
Summary
Dynamic professional with a proven track record at Ultra Laboratorios and Beliveo, showcasing expertise in SAP management and exceptional customer service. Excelled in reducing customer complaints through effective problem-solving and leadership. Skilled in time management and team collaboration, adept at enhancing operational efficiencies and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Operational Support Trainee
Ultra Laboratorios
06.2024 - 12.2024
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Monitoring progress in the process and delivery of new presentations.
- Support in requesting quotes and purchasing tools.
- Evaluation of formats and assistance with functional tests for new releases.
- Monitoring of scheduling and delivery of finished product.
- SAP management.
- Knowledge of NOM-059-SSA1-2015, Good drug manufacturing practices.
- Management of indicators and KPIS
Bilingual Customer Service Supervisor
Beliveo
11.2021 - 05.2024
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Facilitated cross-functional collaboration between teams to ensure efficient delivery of services while maintaining client satisfaction levels.
- Contributed to business development efforts by providing valuable insights on target markets based on bilingual interactions.
Hospital and Clinic Pharmacy
Hospital Civil De Guadalajara Juan. I. Menchaca
09.2023 - 04.2024
- Enhanced patient care by accurately dispensing medications under the supervision of a licensed pharmacist.
- Supported inventory management, ensuring adequate stock levels and timely reordering of medications as needed.
- Assisted in training new pharmacy interns, sharing knowledge on best practices and standard operating procedures within the hospital setting.
- Reports on adverse reactions, near misses and sentinel presentations in patients
Education
Bachelor of Science - Chemist, Pharmacist, Biologist
Ciencias Exactas E Ingenierías
Guadalajara, Jalisco, Mexico12-2024
Skills
- Time management
- Team collaboration
- Attention to detail
- Customer service
- Leadership qualities
- Conflict resolution
- Data analysis
- Critical thinking
Additional Information
Software
- Good management of Microsoft Office
- Google Tools
- Statgraphics
Hobbies:
- Sports.
- Cook.
- Nature.
- Languages.
- Reading.
Languages
English
Upper intermediate (B2)
French
Elementary (A2)
Timeline
Operational Support Trainee
Ultra Laboratorios
06.2024 - 12.2024
Hospital and Clinic Pharmacy
Hospital Civil De Guadalajara Juan. I. Menchaca
09.2023 - 04.2024
Bilingual Customer Service Supervisor
Beliveo
11.2021 - 05.2024
Bachelor of Science - Chemist, Pharmacist, Biologist
Ciencias Exactas E Ingenierías
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