Itzel Pinedo Parra
Gomez Palacio
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Trustworthy and dedicated Customer Service Cashier with 3 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Broquelizate
12.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Customer Service Trainer
Little Caesars Pizza
01.2021 - 06.2023
- Increased efficiency within the team by streamlining processes, emphasizing time management skills during customer service workshops.
- Evaluated the effectiveness of current training methods, making adjustments as necessary to better align with company objectives and goals.
- Worked closely with other trainers to adapt best practices and share insights, resulting in a more cohesive and effective training program.
- Improved customer satisfaction ratings by developing and implementing tailored training curriculums for various departments.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Teaching EnglishAs A Second Language - Education
Universidad Juarez Del Estado De Durango
Gomez Palacio, Durango, Mexico12.2027
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Complaint Resolution
- Cash Management
- Product Knowledge
- Product Recommendations
- Customer Assistance
- Adaptable and Flexible
- Team Collaboration
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Customer Service Cashier
Broquelizate
12.2023 - Current
Customer Service Trainer
Little Caesars Pizza
01.2021 - 06.2023
Bachelor of Teaching EnglishAs A Second Language - Education
Universidad Juarez Del Estado De Durango
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