Itzel Rosas Vazquez
Business Administration And Management
Queretaro,Queretaro
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Recruitment Assistant
Freelance VA
02.2022 - 01.2024
- Improved overall quality of hire by assisting with reference checks, background screenings, and finalizing employment contracts.
- Assisted in reducing time-to-fill rates for open positions by proactively sourcing passive candidates on social media platforms and online job boards.
- Developed strong relationships with external staffing agencies to expand search capabilities when needed during peak hiring periods or specialized searches.
- Collaborated with HR team to develop targeted recruitment strategies for hard-to-fill roles, resulting in successful hires.
- Continuously improved recruitment processes through regular analysis of metrics, identifying areas for improvement and implementing necessary changes.
RETENTION
Smart Connect
01.2021 - 01.2022
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
- Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
GUEST SERVICE/SUPERVISOR
Caribbean Beach Properties
01.2019 - 01.2021
- Experienced in virtual support for maintenance, including property inspections, coordinating repairs, and addressing customer concerns
- Skilled in supplier coordination and efficiently handling both nonemergency and emergency repair requests.
RESERVATIONS / (CALL CENTER)
Excellence Group Luxury Hotels and Resorts
01.2016 - 01.2019
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
ENGLISH TEACHER
UTCV Universidad technologica del centro de Veracruz
01.2013 - 01.2016
- Conducted English classes using diverse methodologies and tools for effective learning.
Education
Degree in Business and Management -
TECHNICAL UNIVERSITY OF HUATUSCO
Huatusco Veracruz 01.2014 - 05.2016
Skills
Continuous Improvement
undefinedTimeline
Recruitment Assistant
Freelance VA
02.2022 - 01.2024
RETENTION
Smart Connect
01.2021 - 01.2022
GUEST SERVICE/SUPERVISOR
Caribbean Beach Properties
01.2019 - 01.2021
RESERVATIONS / (CALL CENTER)
Excellence Group Luxury Hotels and Resorts
01.2016 - 01.2019
Degree in Business and Management -
TECHNICAL UNIVERSITY OF HUATUSCO
01.2014 - 05.2016
ENGLISH TEACHER
UTCV Universidad technologica del centro de Veracruz
01.2013 - 01.2016
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