Summary
Overview
Work History
Education
Timeline
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Itzel Rosas Vazquez

Itzel Rosas Vazquez

Córdoba

Summary

Dedicated Customer Service professional with over 6+ years of experience,bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Freelancer

Freelance VA
02.2022 - 01.2024
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
  • Created ads through a variety of tools such as Canva, Create, etc.
  • Stayed current on industry trends by regularly participating in continuing education courses and workshops related to my field of expertise.
  • Trained new team members to apply best practices and proper use of development tools.

RETENTION

Smart Connect
06.2021 - 01.2022
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Gathered feedback from departing customers to identify areas for improvement in products or services offered.
  • Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.

GUEST SERVICE/SUPERVISOR

Caribbean Beach Properties
11.2019 - 02.2021
  • Experienced in virtual support for maintenance, including property inspections, coordinating repairs, and addressing customer concerns
  • Skilled in supplier coordination and efficiently handling both nonemergency and emergency repair requests.

RESERVATIONS / (CALL CENTER)

Excellence Group Luxury Hotels and Resorts
06.2016 - 09.2019
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

ENGLISH TEACHER

UTCV Universidad technologica del centro de Veracruz
09.2013 - 04.2016
  • Conducted English classes using diverse methodologies and tools for effective learning.

Education

Degree in Business and Management -

TECHNICAL UNIVERSITY OF HUATUSCO
Huatusco Veracruz

Timeline

Freelancer

Freelance VA
02.2022 - 01.2024

RETENTION

Smart Connect
06.2021 - 01.2022

GUEST SERVICE/SUPERVISOR

Caribbean Beach Properties
11.2019 - 02.2021

RESERVATIONS / (CALL CENTER)

Excellence Group Luxury Hotels and Resorts
06.2016 - 09.2019

ENGLISH TEACHER

UTCV Universidad technologica del centro de Veracruz
09.2013 - 04.2016

Degree in Business and Management -

TECHNICAL UNIVERSITY OF HUATUSCO

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Itzel Rosas Vazquez