Itzel Rosas Vazquez
Córdoba
Summary
Dedicated Customer Service professional with over 6+ years of experience,bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Freelancer
Freelance VA
Home Office
02.2022 - 01.2024
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Created ads through a variety of tools such as Canva, Create, etc.
- Stayed current on industry trends by regularly participating in continuing education courses and workshops related to my field of expertise.
- Trained new team members to apply best practices and proper use of development tools.
RETENTION
Smart Connect
06.2021 - 01.2022
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
- Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
GUEST SERVICE/SUPERVISOR
Caribbean Beach Properties
11.2019 - 02.2021
- Experienced in virtual support for maintenance, including property inspections, coordinating repairs, and addressing customer concerns
- Skilled in supplier coordination and efficiently handling both nonemergency and emergency repair requests.
RESERVATIONS / (CALL CENTER)
Excellence Group Luxury Hotels and Resorts
06.2016 - 09.2019
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
ENGLISH TEACHER
UTCV Universidad technologica del centro de Veracruz
09.2013 - 04.2016
- Conducted English classes using diverse methodologies and tools for effective learning.
Education
Degree in Business and Management -
TECHNICAL UNIVERSITY OF HUATUSCO
Huatusco VeracruzTimeline
Freelancer
Freelance VA
02.2022 - 01.2024
RETENTION
Smart Connect
06.2021 - 01.2022
GUEST SERVICE/SUPERVISOR
Caribbean Beach Properties
11.2019 - 02.2021
RESERVATIONS / (CALL CENTER)
Excellence Group Luxury Hotels and Resorts
06.2016 - 09.2019
ENGLISH TEACHER
UTCV Universidad technologica del centro de Veracruz
09.2013 - 04.2016
Degree in Business and Management -
TECHNICAL UNIVERSITY OF HUATUSCO