Itzel Karina Preciado Montaño
Guadalajara
Summary
Motivated and versatile professional, with 11 years of experience in customer service. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.
Analytical professional with strong background in financial modeling and risk management. Skilled in providing financial solutions, monitoring transactions and AML compliance.
Overview
6
6
years of professional experience
Work History
Team Lead Logistica- UPS
TCS Consultancy Services
08.2020 - Actual
- In charge of logistics, distribution and organization in one of the most important delivery companies around the world.
- Implementation and constant review of improvement strategies.
- KPI´s and SLA compliance on a daily basis.
- Focus on objectives and effectiveness in problem solving.
- Motivate my team members and their professional development to meet our client's expectations.
- Review and compliance with the monthly metrics of each associate.
- Effective communication with my work team to make known what is expected from the project.
- Work under goals and adaptable to constant changes.
- Experience with work teams of up to 50 people.
Insurance Customer Service
WIPRO TECHNOLOGIES
01.2019 - 08.2019
- Verify medical policy information and provide members benefits.
- Help doctors to request authorizations for medical procedures.
- Raise medical claim and the proper follow up.
- Customer service.
Receptionist
Club Med Cancùn
08.2019 - 06.2020
- Welcome guests, check in ad give them full information about facilities and daily activities.
- Sale of various services, reservations, tourist packages and products.
- Cash handling, bank terminal and general cash control.
- Handle any complaints and services as needed. Check in / out guests, as well as arrival and departure from the complex / room changes.
- Exchange currency.
- In charge of making the daily closing of three of our receptions, monthly closings, management of the master account, constant communication with the bank agent for an account review.
Banking Team Lead
HSBC Bank
01.2018 - 12.2018
- Complete employee and performance reviews with the team.
- KPI’s compliance.
- Weekly review of workers performance to carry out their day-to-day activities.
- Performed administrative activities for the planning, organization and development of achievable objectives.
- Conducted feedback and continuity sessions with each of the workers.
- Take escalation calls and provide effective solutions.
- Follows all necessary laws and regulations- AML compliance.
- Risk Management.
- Reviewing financial transactions to avoid potential risk.
- Communication.
- Teamwork.
Banking Service Facilitator
HSBC BANK
01.2017 - 01.2018
- Provided training for new features workers that are integrated, as well as internal personnel.
- Make sure that employees follows the standard AML procedures.
- Conduct training for new hires.
- Maintain and update knowledge of anti-money laundering compliance rules, regulations, laws, and best practices.
- Teach how to use the resources provided by the company so that new features workers
- Efficiently fulfill their functions and develop skills through the knowledge acquired.
AML Analyst
HSBC BANK
11.2014 - 12.2016
- Detected operational risks and reduced threats to customer safety.
- Followed standard AML procedures.
- Analyzed and investigate transactions. to prevent internal and external financial crime.
- Research, detected and analysis suspicious financial activity.
- Real time transaction monitoring.
- Assessed compliance with banking laws and reported suspicious activity.
- Collected customer data and identify potential risk- KYC
- Analytical problem solver.
- Customer service.
Education
Licenciatura en Turismo -
Centro Universitario de Ciencias Económicas y Administrativas (CUCEA)
Zapopan, JAL /2012 - /2016
Skills
- Logistics Management
- AML/ KYC knowledge
- Financial products and monitoring transactions
- Travel Planning
- Insurance Coverage Verification
- Claims Processing
- Supervision and leadership
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Microsoft Office
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Team Lead Logistica- UPS
TCS Consultancy Services
08.2020 - Actual
Receptionist
Club Med Cancùn
08.2019 - 06.2020
Insurance Customer Service
WIPRO TECHNOLOGIES
01.2019 - 08.2019
Banking Team Lead
HSBC Bank
01.2018 - 12.2018
Banking Service Facilitator
HSBC BANK
01.2017 - 01.2018
AML Analyst
HSBC BANK
11.2014 - 12.2016
Licenciatura en Turismo -
Centro Universitario de Ciencias Económicas y Administrativas (CUCEA)
/2012 - /2016
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