Skills development
Itzel Margarita De Santos Hernández
Industrial Engineering
Zapopan
Summary
Industrial Engineer with 5+ years of experience in the Logistics Area in the Automotive Industry and 2+ of Business Analyst in the Technology Industry. Learned that innovation is key to business development as well as improve own skills to be ready for the changing world environment together with being able to adapt quickly to those changes. I've been lucky to work with multidisciplinary teams and learned that having a team with different perspectives helps create innovative solutions. I'm passionate about learning new ways of working and find ways to improve every day. Enjoy new challenges and thrive.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
CPPS Logistics Advanced
Continental Automotive Services
Tlaquepaque
11.2021 - Current
- Analyze and process customer's requirements for production planning and shipping, along with customer's follow up calls for delivery of urgent material, resulting in backlog decrease and reduction on air frights to customer.
- Investigation and process of unpaid Invoices for procurement and recover near 45% of unpaid invoices, together with increased invoice uploads to customers portal to ensure payments.
- Work with multidisciplinary teams to provide production priorities to improve production's line output efficiency, as well as inform material's output impact on shipments and inventories to Local Project Leaders and Logistics Management.
Sales Execution and Management Professional
IBM
El Salto
07.2019 - 09.2021
- Analysis of sales information to support Enterprise Sales Cadences (OT/PT & GEO EBRs), by preparing dashboards to simplify the visualization of the metrics and reports required.
- Collaboration with Reporting teams to provide constant feedback on reporting tools available and constant communication on reporting changes.
- Preparation of standard deliverables and maintenance of emails, executive dashboards and standard reports, most of which are accompanied by strong business analytics and insights.
Office Manager - Part Time/pp/p
Proficient Roofing
Frisco
02.2016 - 12.2017
- Increased optimization and organization of workplace area and process documentation to improve access to literature and material required for the sales department.
- Data analysis and management of customers and vendors accounts.
- Customer Service Support, including paper work management and jobs updates.
Master Production Scheduler/pp/p
Continental Automotive Services
Tlaquepaque
06.2012 - 01.2016
- Management of customer portal including shipping requirements, production requirements, as well as capacity variation (increase or decrease on capacity) to increase production output.
- New product introduction to production line, engineering changes, end of production, spare parts management, weekly production planning and follow up of production schedule.
- Customer service for daily and special requirements.
Education
Basic Finance
ITESO -Certified in Basic Finance
Jalisco 12.2014 - 05.2015
ESL Program
Cornerstone Academic College. Intensive ESL Program
Toronto 02.2011 - 04.2011
Industrial Engineering
ITESO - Industrial Engineering Bachelor’s Degree
Jalisco 08.2006 - 12.2010
Skills
Communication, Leadership, Time management, Decision making, Self motivation, Ability to work under pressure, Strong organization abilities, Work with multidisciplinary teams, Adaptability, Reliable, Analytical, Diligent, Hard-working, Collaborative, Growth mindset
Enterprise Design Thinking Practitioner - Issued by IBM
Industrial Engineering work experience in Production Floor and Logistics department 4 years
Power BI user level
MS Excel knowledge (dashboards, pivot tables, data visualization)
Use of MRP Program (SAP)
MS Word (styles, templates, insertion of objects - tables, images-)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteImportant To Me
Company CultureWork-life balanceHealthcare benefitsTeam Building / Company RetreatsFlexible work hoursWork from home optionPersonal development programsCareer advancementInterests
New ways of working
Work with multidisciplinary teams
Languages
Helping others
Traveling
NewHiking
Timeline
CPPS Logistics Advanced
Continental Automotive Services
11.2021 - Current
Sales Execution and Management Professional
IBM
07.2019 - 09.2021
Office Manager - Part Time/pp/p
Proficient Roofing
02.2016 - 12.2017
Basic Finance
ITESO -Certified in Basic Finance
12.2014 - 05.2015
Master Production Scheduler/pp/p
Continental Automotive Services
06.2012 - 01.2016
ESL Program
Cornerstone Academic College. Intensive ESL Program
02.2011 - 04.2011
Industrial Engineering
ITESO - Industrial Engineering Bachelor’s Degree
08.2006 - 12.2010