Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Academic Achievements
Timeline
Generic

Ivan Avila

Ciudad Juarez

Summary

Dedicated and organized Digital Design professional with a methodical approach to project execution, ensuring precision and quality. Proven ability to foster team cohesion and drive innovation across departments. Exceptional interpersonal skills facilitate effective communication and networking with diverse stakeholders. Specializes in identifying growth opportunities that contribute to overall company success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Software QA Tester

Finhabits
05.2025 - Current
  • Tested new in-app features to ensure functionality and stability prior to public launch, identifying and reporting bugs to maintain product quality.
  • Brought in experience from directly interacting with clients while working in the Customer Success department, translating those insights into actionable feedback for the engineering team.
  • Collaborated with the design team to conduct usability research for upcoming app releases, leveraging both my background in design and firsthand client interaction experience to guide improvements.
  • Acted as a communication bridge between development, design, customer support, and marketing, using my background in software development, app design, and client calls to help inform decisions around bug resolution and feature rollout.

Customer Success Specialist

Finhabits
10.2024 - Current
  • Provided direct phone and email support, delivering quick and effective solutions to complex client issues related to investing in the U.S. stock market and insurance products.
  • Collaborated directly with the CEO, as well as the insurance and marketing teams, to implement the services of a third-party broker for auto and home insurance by providing strategic insights about investment clients to better capture their interest, with the goal of strengthening the insurance side of the company.
  • Shared actionable insights with the technology team, which were especially valuable thanks to our direct communication with clients, as they provided a clear representation of their interests and pain points. These insights led to meaningful improvements in the app's user experience and functionality.
  • Helped optimize onboarding, retention, and resolution workflows by identifying friction points in the customer journey.
  • Contributed to internal documentation and support resources to enhance knowledge sharing within the team, while also recording voiceovers for systems like the IVR and creating step-by-step video guides to assist clients throughout their experience.

Office of International Programs and Study Abroad Intern

Universidad Autónoma de Ciudad Juárez
Ciudad Juárez
10.2023 - 12.2023
  • Presented at conferences on study abroad programs, sharing valuable insights and experiences with the audience.
  • Guided students through personalized workshops, simplifying the complexities of studying abroad in South Korea and ensuring their understanding of the procedures involved.
  • Successfully managed stands at international fairs, effectively promoting study abroad opportunities to interested attendees.
  • Provided one-on-one support to students at the initial stages of their study abroad journey, tailoring guidance to match their interests and helping them take the first steps towards exploring international opportunities.

Digital Media Design Intern

Instituto de Innovación y Competitividad
Ciudad Juárez
07.2023 - 10.2023
  • Led social media content strategies, creating visually appealing posts to enhance online presence and engage users.
  • Collaborated with cross-functional teams, offering design assistance for different departments, ensuring a consistent and professional look for all materials.
  • Contributed to in-house projects, including the monthly magazine and recording clips for a project supporting female-owned local businesses' growth.

Digital Design Intern

Instituto de Innovación y Competitividad
Ciudad Juárez
02.2023 - 06.2023
  • Worked on developing technological solutions for entities within the state of Chihuahua inside the realm of VR.
  • Worked on introducing VR into the lives of workers of all ages and the new generations.
  • Aided in the creative process behind some of the institute's social media posts which included both text writing and image creation.

UX/UI Designer & Programmer

Universidad Autónoma de Ciudad Juárez
Ciudad Juárez
02.2017 - 12.2017
  • Company Overview: Unidad de Ingeniería del Conocimiento e Ingeniería de Software (UICIS)
  • Identified common problems encountered in everyday life.
  • Generated in-depth solutions through brainstorming.
  • Conducted market research.
  • Designed digital user interfaces used to build mobile applications and websites.
  • Unidad de Ingeniería del Conocimiento e Ingeniería de Software (UICIS)

Special Operations Intern

Fletes México
Ciudad Juárez
06.2017 - 10.2017
  • Generated spreadsheets and graphs based on data obtained from fines given to company drivers on US roads.
  • Identified areas of opportunity for improvement in the driver training process based on the results found on reports generated with the aforementioned spreadsheets and graphs.
  • Participated in the audit process of company suppliers.

Education

Bachelor's degree - Interactive Media Digital Design

Universidad Autónoma de Ciudad Juárez
Ciudad Juárez, Chihuahua, Mexico
12.2023

Exchange student - Business Administration

Ajou University
Suwon, South Korea
06.2022

Bachelor's degree - Computer Systems Engineering

Universidad Autónoma de Ciudad Juárez
Ciudad Juárez, Chihuahua, Mexico
06.2019

Skills

  • Client relations
  • Customer service
  • Technical support
  • Bug tracking
  • User research
  • Cross-team collaboration
  • Attention to detail
  • Public speaking
  • Microsoft Office
  • Adobe Suite

Certification

C1 - TOEFL ITP

B1 - ESOL Certificate of Proficiency

Languages

  • Spanish, Native or Bilingual
  • French, Professional Working
  • English, Native or Bilingual
  • German, Limited Working
  • Portuguese, Professional Working

Academic Achievements

  • Personally selected by the Japanese language teacher to represent Colegio San Patricio as the Japanese language speaker at the opening ceremony of a Texas Association for Bilingual Education (TABE) conference held on October 14, 2015, in El Paso, TX
  • Admitted into the Universidad Autónoma de Ciudad Juárez (UACJ) with the second highest Computer Systems Engineering admittance test score in 2016, and within the top five highest Digital Design in Interactive Media admittance test scores in 2019
  • Formally recognized as a well-rounded and well-performing student by the Universidad Autónoma de Ciudad Juárez (UACJ), including a certificate for high grade average during his time studying Computer Systems Engineering
  • Achieved a second-place finish in the Mindstorm Challenge (robotics competition) hosted by Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM) campus Ciudad Juárez in March 2016, having been the leader of a team of three students Positions were awarded taking into consideration the performance of the robot in three stages, design of the robot itself, and the programming behind its actions.
  • Achieved a second-place finish during the Reset Hackathon, hosted by Technology Hub in Ciudad Juárez, Chih on November 15, 2017. This hackathon consisted of creating a digital product that allowed Bosch production lines to become more efficient by displaying more accurate information generated from the products created at said production lines.
  • Achieved a second-place finish during the Reset Hackathon, hosted by Technology Hub in El Paso, TX, on November 16, 2017 This hackathon consisted of creating a digital product that allowed the citizens of the El Paso community to communicate more effectively with the responsible departments for the development of public areas throughout neighborhoods.
  • Attended a series of events and conferences, including the National Week of the Entrepreneur and Campus Party, representing Universidad Autónoma de Ciudad Juárez (UACJ) in other cities such as Mexico City and Guadalajara.

Timeline

Software QA Tester

Finhabits
05.2025 - Current

Customer Success Specialist

Finhabits
10.2024 - Current

Office of International Programs and Study Abroad Intern

Universidad Autónoma de Ciudad Juárez
10.2023 - 12.2023

Digital Media Design Intern

Instituto de Innovación y Competitividad
07.2023 - 10.2023

Digital Design Intern

Instituto de Innovación y Competitividad
02.2023 - 06.2023

Special Operations Intern

Fletes México
06.2017 - 10.2017

UX/UI Designer & Programmer

Universidad Autónoma de Ciudad Juárez
02.2017 - 12.2017

Bachelor's degree - Interactive Media Digital Design

Universidad Autónoma de Ciudad Juárez

Exchange student - Business Administration

Ajou University

Bachelor's degree - Computer Systems Engineering

Universidad Autónoma de Ciudad Juárez
Ivan Avila