Ivan Cuervo
Industrial Engineer
Mexicali
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader with vision to meet goals. Skilled in teaching new concepts and best practice strategies.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Sr. Product Release Supervisor
Intuitive
04.2021 - Current
- Mentored junior team members in product release and quality assurance best practices, fostering a culture of continuous learning and professional growth within the organization.
- Championed continuous improvement initiatives, consistently seeking ways to optimize operations for better results.
- Enhanced communication between engineering and operations teams for release of product on time, minimizing downtime and disruptions.
- Collaborated with cross-functional teams to ensure successful product launches, incorporating valuable feedback from stakeholders.
- Collected, modeled and analyzed data in order to improve headcount calculation and make adjustments to SIOP in order to meet our hiring plan.
- Organized training sessions for team members on new features and functionalities released, increasing their expertise and confidence in handling customer requirements.
- Evaluated interactions between associates and customers to assess personnel performance.
Product Release Supervisor
Intuitive
08.2019 - 04.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Mfg. & QA Technician Roles
Intuitive
07.2013 - 08.2019
Customer Service Representative
Telvista
06.2011 - 03.2013
Education
Industrial Engineering -
Universidad Virtual Del Estado De Guanajuato
09.2020 - 05.2023
Skills
- Strategic Planning
- Staff Management
- Staff Development
- SAP ERP & Agile Experience
- Complex Problem-Solving
- Analytical Skills
- Continuous Improvement
- Attention to Detail
- Decision-Making
Certification
Lean Six Sigma Yellow Belt Certification
Hobbies
- Aquarius and fish enthusiast
- Passionate about cooking and grill
Timeline
Sr. Product Release Supervisor
Intuitive
04.2021 - Current
Industrial Engineering -
Universidad Virtual Del Estado De Guanajuato
09.2020 - 05.2023
Product Release Supervisor
Intuitive
08.2019 - 04.2021
Mfg. & QA Technician Roles
Intuitive
07.2013 - 08.2019
Customer Service Representative
Telvista
06.2011 - 03.2013
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