IVÁN RICARDO ESPINOSA RINCÓN

- In charge of the Activities Department.

- Entertainment and Sports Activities.

- In charge of the Kids Club.

- Daily Programs.

- Budget Administration.

- Special Events.

- Payroll.

- Dancer, Singer and Master of Ceremonies.

- Developed an employee training program that acknowledged outstanding performance among activity staff, promoting a positive work environment and increased guest satisfaction.

- Expanded revenue streams by introducing paid activities alongside complimentary options for added value to the guest experience.

- Enhanced guest experience by planning and executing a diverse range of activities for all age groups.

- Photographer.

- Promotion, sales and reports.

- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.

- Digitally edited photos to enhance appearance.

- Took photos from different angles and perspectives to capture perfect images.

- Entertainment and sport Activities.

- Lead singer of the band.

- Butler

- Providing memorable experiences for the guests, personalizing an attentive service in a luxury environment.

- Addressing guest needs and complaints

- Coordinating travel arrangements for guests.

- Coordinating other departments to ensure satisfaction of the guests.

- Marketing Practices.

- Singer for the main shows and restaurants at te hotel.

- Entertainment and Sport Activities.

- Activities Supervisor Practices

- Host in charge of onboard entertainment.

- Sale and promotion of excursions and contact with tour operators.

In charge of the entertainment team.

Emergency drills.

Concierge functions.

- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

- I implemented two new shows taking advantage of the talent on board.

- Managing the Commission on Vulnerable Groups.

- Coordinating Civil Protection Programs

- Event Organizer.

- Communications and public Relations.

- Interviewer.

- Realizing panel interviews with multiple celebrities.

- Open the department from

scratch, creating new tours with the Tour Operators to offer on board.

- Promotion and Sales of the tours on board.

- Maintained accurate inventory and sale records.

- Coordinating excursions team.

- Photography, Sales, Digital Edition.

- Portrait, Studio and Social Photography.

- Administrative Functions.

- Event Planner.

- Graphic Design.

- Public Relations.

-Designing the Magazines "Buen Viaje" and "Business Travel".

- Creation and managing the news of the websites.

- Conceptualized creative designs for print materials, banners, and signs.

- Photographer.

- Account Manager for Ely Lilly and Merck Sharp & Dhome doing Public Relations with Media and Organizing Events.

- Account Manager for Revlon, Nivea and Hotel Victoria.