Ivan Villegas Bonilla
Sales Representative
Tlalnepantla
Summary
Experienced in sales and customer relations, elevating retention and loyalty. Building strong relationships and satisfaction with renowned brands like AT&T and Carnival. Recognized as top performer in NPS, sales, and retention, poised to make significant impact in any organization.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Future Cruise Consultant
Carnival Corporation
03.2022 - 01.2025
- Boosted cruise bookings by 30% using tailored sales strategies for top brands such as Princess, Carnival, and Cunard
- Increased sales conversions by 40% through engaging articulate presentations on cruise line products, utilizing communication and persuasion skills to attract new guests
- Diagnosed critical areas for enhancement within the client journey, executing strategies that alleviated three significant challenges reported by customers, which ultimately fostered lasting increases in overall brand loyalty
- Successfully applied negotiating and strategic thinking skills for complex sales to close high-value deals and exceeded sales targets
- Demonstrated ability to multitask and multichannel skills by managing multiple client accounts while achieving sales targets consistently
- Drove personalized customer experiences using CRM tools such as Salesforce, Lotus Notes and Fidelio while managing over 100 accounts simultaneously, leading to an impressive suite of commendations from satisfied clients for exceptional service
- Developed high-quality resolutions to guest inquiries during cruises through strong interpersonal abilities, achieving recognition through an average collection of 120 positive feedback emails monthly highlighting excellent service quality
- Managed collaboration with a cross-functional team to improve sales strategy through effective collaboration and communication, resulting in a 40% lead conversion increase by leveraging engaging presentations and exclusive offers
- Improved services by analyzing customer feedback, identifying key issues, and implementing enhancements to clarify misunderstood service attributes
Loyalty and Retention Agent
AT&T
02.2019 - 02.2022
- Applied data strategies to increase client satisfaction, reduce churn metric by 50% monthly, and support revenue retention for business growth
- Implemented new sales and customer service strategies as a result of being motivated to improve performance
- Delivered exceptional customer service, achieving 5 consecutive times top 5 NPS-CLI ranking, augmenting customer satisfaction and loyalty across services, tech, and billing inquiries
- Excelled in providing VIP-level customer service through CRM tools
- Leveraged expertise in purchasing to negotiate with vendors, resulting in cost savings and increased profit margins
- Implemented strong product management skills to think strategically sales processes and improve customer satisfaction
- Applied strong problem solving abilities to identify and address complex client needs, driving significant increase in sales revenue
- Consistently ranked in the top 30 for NPS and top 10 for sales and CRR, driving performance and customer loyalty in a department of over 100 people
- Mastered Pre-Sales Process by analyzing customer feedback and implementing data-driven solutions
- Managed a portfolio of key accounts as part of Inside Sales team, resulting an improvement in client satisfaction and sales growth
Education
Bachelors Degree - International Relations
Universidad Del Valle De Mexico
Mexico, México, Mexico 01.2017 - 03.2024
Skills
- CRM tools (Salesforce, OPERA PMS, Lotus Notes, SAP)
- Motivated
- Interpersonal Communication Skills
- Flexibility
- Revenue Operations
- Customer Facing
- Client Relationship Management
- Performance Metrics Management
- Product Development Oversight
- Sales and Customer Engagement
- Cross-Platform Communication Expertise
- Global Awareness
- Sales Experience
- CRM tools (Salesforce, OPERA PMS, Lotus Notes, SAP)
Certification
Administrative Assistant
Timeline
Future Cruise Consultant
Carnival Corporation
03.2022 - 01.2025
Loyalty and Retention Agent
AT&T
02.2019 - 02.2022
Bachelors Degree - International Relations
Universidad Del Valle De Mexico
01.2017 - 03.2024
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