Ivan Alejandro Navarro Rodriguez
Guadalajara
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Outgoing and reliable individual with outstanding multitasking, time management and communication skills.
Overview
4
4
years of professional experience
Work History
Onboarding Specialist
KARE
06.2023 - Current
- Streamlined new hire processes by developing efficient task workflows and checklists.
- Collaborated with cross-functional teams to ensure seamless integration of new staff into company culture and practices.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Maintained up-to-date knowledge of industry trends and developments in talent acquisition and employee development to inform best practices in onboarding.
- Optimized orientation schedules to minimize downtime for new hires, maximizing their early contributions to the organization''s success.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Put together employee files and collected required digital or physical information to meet requirements.
- Trained new hires in technology required to access company systems and complete job tasks.
- Completed required criminal, credit, or drug tests for new hires.
- Monitored new hire performance, compliance and progress with requirements to consistently meet deadlines.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Created and delivered HR training sessions to staff, managers and executives.
- Reduced time-to-productivity for new employees through targeted training sessions and mentorship initiatives.
- Improved retention rates by establishing strong relationships with new hires during their onboarding period.
Ejecutive Administrative Assistant
Alorica Contact Services Mexico
09.2021 - 06.2023
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Transportation for client visits and flight itineraries
- Managing a daily agenda for site activities
- Coordinating the requisition and purchases for office items
- Demonstrated respect, friendliness and willingness to help wherever needed, for clients and staff.
- Passionate about learning and committed to continual improvement.
- Ran errands and provided general office support in a professional environment
- Overall involved in daily activities supporting operations, site level
- Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Scheduled appointments and handled calenders for senior leadership.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Facilitated training and onboarding for incoming office staff.
- Led staff and vendors in providing high level of service for owner and guests.
Culture Engagement & Operations Support Specialist
Alorica Mexico Contact Services Mexico
09.2020 - 09.2021
- Support of all the recognition programs and Culture Activities within the company.
- Support of all the Culture Activities and creator of different projects to promote culture and diversity within the company.
- Creator and coordinator of the "Cool Vibes Market", a program that promotes and supports outside of job projects, for associates that have a startup, we give them a platform for exposure and exchange of talent.
- Support of operations and site administrative activities and projects.
- I am in charge of shipping all recognition prizes around Mexico.
- I manage and keep up to date prizes inventory for all site projects.
- I support and coordinate fun raising events for MLBA as well as give the this talk for new hires.
- Proven ability to learn quickly and adapt to new situations.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Maintained a safe and clean working environment by adhering to company policies and industry regulations, resulting in fewer accidents and a more pleasant workspace.
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
Training and Development Specialist
Alorica Contact Services Mexico
01.2020 - 09.2020
- Compiled training Information and related course materials.
- Monitored training reports within learning management system for respective roles to promote training completion.
- Provided assistance for delivery of training courses by scheduling virtual meeting rooms managing team calendars.
- Assisted 11 new hire waves during their training process for Abercrombie & Fitch, developing them to support the customer care line of business.
- Boosted employee engagement with interactive workshops, group activities, and hands-on exercises.
Customer Care Associate for Abercrombie & Fitch
Alorica
08.2019 - 01.2020
- Assisted customers with payment information and support by skillfully operating multiple administrative systems.
- Resolved service failures, coordinated return appointments.
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- I was also selected for SME (Subject Master Expert), to support all new hires during their learning curve and ensure they perform all tasks correctly.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
- I was also developed and trained in back office support for Abercrombie & Fitch, for Customer Care, FRAUD department and Research and Resolution Escalations.
Education
Bachelor of Arts - Art And Design
Centro Superior De Moda Edith Martin
Guadalajara Mexico 07.2009
Skills
- G-Suite
- Active Listening
- Data Entry
- Team building
- Planning and Coordination
- Decision-Making
- Flexible and Adaptable
- Dependable and Responsible
- Teamwork and Collaboration
- Organization and Time Management
- Relationship building
- Training development
- Organizational skills
- Customer service
- Software knowledge
- Effective communication
- Team collaboration
- Time management
- Conflict resolution
- Problem-solving
- Adaptability
- Task prioritization
- Attention to detail
- Active listening
- Recruitment
- New Hire Onboarding
- Pre-Employment Screening
- Procedure Compliance
- Applicant Qualification
Languages
English
Advanced (C1)
Art and Photograpy
Even though destiny has made me follow different paths in which I have grown and learned so much, I will always keep my creative soul alive. I am curious and hungry to find beauty in the most unexpected places. Photography for me is how I show the world my vision and what to me its beautiful. Going to museums and just take in the beautiful works of arts displayed, helps me understand my context, and feeds my creative eye, and it allow me to connect with life. Making my own paintings allow me to leave a piece me, crafted with my own emotions and soul.
Timeline
Onboarding Specialist
KARE
06.2023 - Current
Ejecutive Administrative Assistant
Alorica Contact Services Mexico
09.2021 - 06.2023
Culture Engagement & Operations Support Specialist
Alorica Mexico Contact Services Mexico
09.2020 - 09.2021
Training and Development Specialist
Alorica Contact Services Mexico
01.2020 - 09.2020
Customer Care Associate for Abercrombie & Fitch
Alorica
08.2019 - 01.2020
Bachelor of Arts - Art And Design
Centro Superior De Moda Edith Martin
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