Ivan Antonio Palos Hernandez
Sales Agent
Loreto, Zacatecas,ZAC
Summary
Proven track record in enhancing customer relationships and exceeding sales targets, Specializes in setting appointments and building rapport, leveraging exceptional telephone etiquette and empathy. Achieved top performer status through goal-oriented strategies and effective time management, contributing to continuous business growth. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
Overview
3
3
years of professional experience
Work History
Appointment Setter
Smart Setter
02.2024 - Current
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
Interpreter
Side Job
02.2024 - 10.2024
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Followed ethical codes to protect confidentiality of patient medical information.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
Sales Agent
Call Guru
02.2023 - 01.2024
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Mastered cold calling and furthered my ability in report building.
- Learned to manage time more effectively in a B2B environment.
- Worked with the elderly.
- Learned to persuade and effectively close sales efficiently.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
International Sales Agent
Power ISA
02.2022 - 01.2023
- Assisted call-in customers with questions on different properties of their interest.
- Searched for properties in customers' budget, utilizing different engines.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Learned to navigate the real estate market.
- Handled questions and complaints for customers before and after making the sale.
Education
High School Diploma -
Cbtis-215
Loreto, Zacatecas, Mexico 05.2001 -
Skills
Setting appointments
Customer Service
Positive Attitude
Telephone Etiquette
Empathy and patience
Outbound Calling
Goal-Oriented
Time Management
Relationship Building
Customer rapport
Languages
English
Bilingual or Proficient (C2)
Timeline
Appointment Setter
Smart Setter
02.2024 - Current
Interpreter
Side Job
02.2024 - 10.2024
Sales Agent
Call Guru
02.2023 - 01.2024
International Sales Agent
Power ISA
02.2022 - 01.2023
High School Diploma -
Cbtis-215
05.2001 -
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