IVAN ELIAS ORPINEDA RODRIGUEZ
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
IT Support Specialist
IMPULSO AL CRECIMIENTO
JUAREZ, CHIHUAHUA
06.2021 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Delivered onsite technical support for 80+ employees.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Monitored systems in operation and input commands to troubleshoot areas.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided replacement files to customers missing data, media files, and software components.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Provided support for networking protocols and characteristics.
- Collaborated with colleagues in both domestic and international support facilities.
- Installed CCTV & PENTESTING applications and devices and suggested additional security measures.
- Maintained familiarity with API and authentication mechanisms for supported products.
Electronics Repair Technician
WISTRON
CIUDAD JUAREZ, CHIH
01.2020 - 05.2021
- Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
- Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
- Tracked diagnostic results and collaborated with engineers to resolve issues.
- Tracked diagnostic results and collaborated with engineers to resolve issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Operations Representative
DISTRIBUIDORA MEDICA ORION SA DE CV
JUAREZ, CHIHUAHUA
05.2017 - 06.2019
- Supervised teams to monitor for correct execution of tasks.
- Collaborated with various departments to support daily activities oversight and coordination.
- Communicated freight status with customers, shipping partners, receiving parties and internal team.
- Promoted company during local meetings by interfacing with potential customers.
- Generated and distributed documentation for orders.
- Reviewed and resolved discrepancies with invoices, working closely with accounting team.
- Handled customer needs and issues by working with representatives and customers directly.
- Scheduled and communicated freight pick-up and delivery information.
- Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.
- Conferred with customers to assess market fluctuations and correct account problems.
- Organized securities sales and purchases on behalf of customers and companies.
- Leveraged knowledge of stock prices and trending changes to optimize collateral approaches.
Education
Bachelor of Science - Information Technology
UNIVERSIDAD TECNOLOGICA DE CIUDAD JUAREZ
CIUDAD JUAREZ, CHIHUAHUA12.2021
Skills
- Software Evaluation
- Data Connectivity
- Microsoft Windows and Office
- Microsoft Active Directory
- Hardware and Software Repair
- Help Desk Support
- Collaborative Team Player
- Software and Hardware Implementation
- Computer System Diagnostics Software
- Service Desk Team Management
- Computer Operating Systems
- Advanced MS Office Suite Proficiency
Certification
- Certified Data Analyst, Grow with Google - Jun-Dic 2022
Languages
Spanish
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
IT Support Specialist
IMPULSO AL CRECIMIENTO
06.2021 - Current
Electronics Repair Technician
WISTRON
01.2020 - 05.2021
Operations Representative
DISTRIBUIDORA MEDICA ORION SA DE CV
05.2017 - 06.2019
Bachelor of Science - Information Technology
UNIVERSIDAD TECNOLOGICA DE CIUDAD JUAREZ
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