Ivan Jair Pineda Ramirez
Operations Supervisors
Azcapotzalco
Summary
Proven leader in operations management, adept at performance monitoring and staff supervision, significantly enhancing customer satisfaction and team productivity at Teleperformance. Expert in resolving conflicts and developing key client partnerships, showcasing exceptional problem-solving and leadership development skills. Achieved harmonious workplace atmosphere, driving results and fostering employee growth.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Cxperts
06.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Account Supervisor
Teleperformance
05.2017 - 06.2022
- Oversaw financial management of accounts and budgeting for future estimates.
- Contributed ideas to concept development, strategic planning, and business operations.
- Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns.
- Engaged in daily communication with clients to establish and maintain positive working relationships.
- Wrote professional business correspondence and produced reports detailing updates.
- Helped to develop key client partnerships by seamlessly overseeing workflow, learning clients' business and delivering key presentations.
Supervisor of Operations
AGR Group.
01.2015 - 02.2017
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Education
Associate of Arts - Music Production
GMartell
CDMX 05.2001 -
GED -
Los Amigos High School
Fountain Valley, California 05.2001 -
Skills
Performance monitoring
Operations Management
Staff Supervision
Employee Development
Leadership Development
Problem-Solving
Timeline
Customer Service Representative
Cxperts
06.2024 - Current
Account Supervisor
Teleperformance
05.2017 - 06.2022
Supervisor of Operations
AGR Group.
01.2015 - 02.2017
Associate of Arts - Music Production
GMartell
05.2001 -
GED -
Los Amigos High School
05.2001 -
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