Ivanna Campos González
Reynosa
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
Work History
COORD CUSTOMER CARE
Cindy López
Reynosa
12.2023 - 02.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
Terracota Employee
Gloria González
Reynosa
07.2022 - 11.2023
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Conducted market research to identify new opportunities for growth.
- Monitored progress by establishing plans, budgets and measuring results.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Customer Care Representative
Jorge Sánchez
Reynosa
12.2021 - 06.2022
- Delivered customer support to high call load each shift.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Medical Office Secretary
-
Reynosa
06.2019 - 12.2019
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Managed multiple calendars and contacts using computer software.
- Maintained inventory of office supplies and placed orders when necessary.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
Education
High School Diploma -
Sharyland High School
Mission, TX 06-2018
No Degree - Diseño Industrial
UANL
Monterrey, NLSkills
- Accountable - Building partnerships and working collaboratively with others to meet shared objectives Gaining the confidence and trust of others through honesty, integrity, and authenticity
- Partner - Building strong customer relationships and delivering customer-centric solutions
- Driven - Consistently achieving results, even under tough circumstances
- Inclusive - Recognizing the value that different perspectives and cultures bring to an organization
- Innovative - Creating new and better ways for the organization to be successful
- Microsoft Office, Google Docs, Slides & Sheets
- SalesForce, Purecloud, Workday
- Data management
Languages
Spanish
First Language
English
Proficient (C2)
C2
Affiliations
- Yoga instructor (StayFit Morelos 2022-2024)
- Tattoo enthusiast & apprentice
References
References available upon request.
Timeline
COORD CUSTOMER CARE
Cindy López
12.2023 - 02.2025
Terracota Employee
Gloria González
07.2022 - 11.2023
Customer Care Representative
Jorge Sánchez
12.2021 - 06.2022
Medical Office Secretary
-
06.2019 - 12.2019
High School Diploma -
Sharyland High School
No Degree - Diseño Industrial
UANL
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