Ivanna Sofia Pizarro Diaz
Tijuana
Summary
Dynamic customer service professional with call center experience at Call Center Seguros Confie, adept at conflict resolution and active listening. Successfully enhanced customer loyalty through empathetic complaint handling and efficient problem resolution. Proven ability to streamline processes and improve communication, ensuring compliance and delivering exceptional service.
Overview
2
2
years of professional experience
Work History
Customer Service Reprecentative
Call Center Seguros Confie
Tijuana
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
General Employee
Óptica Loren/Seis
Tijuana
10.2023 - 03.2024
- Enhanced team productivity by streamlining processes and improving communication channels
- Ensured compliance with company policies and industry regulations through meticulous attention to detail in all aspects of work.
- Promoted a positive company image by consistently delivering excellent customer experiences that led to repeat business.
- Assisted in inventory management, accurately tracking stock levels and restocking products as needed.
- Provided support during peak hours, ensuring timely completion of tasks without sacrificing quality of work.
- Became familiar with products to answer questions and make suggestions.
Education
UVM Prepa Online
Tijuana BCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Microsoft outlook
- Call management
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Korean
Beginner (A1)
Portuguese
Beginner (A1)
Timeline
Customer Service Reprecentative
Call Center Seguros Confie
04.2024 - Current
General Employee
Óptica Loren/Seis
10.2023 - 03.2024
UVM Prepa Online