IVAN SAID FLORES

• Provided technical support to users and administrative staff, resolving issues related to hardware, software, and networks in a Windows and Linux environment
• Basic administration of network infrastructure, including the configuration and maintenance of routers, switches, and access points
• Performed preventive and corrective maintenance tasks on computer equipment
• Documented technical procedures and solutions implemented, facilitating future support and improving the efficiency of the IT team
• Participated in infrastructure improvement projects, including operating system upgrades and the implementation of IT security solutions

As part of my hands-on experience in security technology, I undertook a personal project focused on the installation of a CCTV surveillance system at Los Vecinos Grocery Store. This initiative aimed not only to enhance the store's security but also to provide a safer shopping environment for both customers and staff.

• Participated in the development of web and mobile applications, focusing on creating interactive and responsive user interfaces using technologies such as React, HTML5, Sass, and TypeScript
• Collaborated with the development team to implement front-end solutions that enhanced user experience
• Testing and debugging of applications, ensuring that functionalities met established requirements and ran smoothly across multiple platforms
• Contributed to the optimization of mobile application performance by implementing best practices in code
• Participated in planning and design meetings, providing ideas to improve application architecture and development efficiency