Ivan Santiago Hernandez
Puebla
Summary
Dynamic Quality Assurance Analyst with a proven track record at Teleperformance, excelling in quality processes and root-cause analysis. Spearheaded initiatives that fostered continuous improvement, enhancing team collaboration and operational efficiency. Adept at script writing and multimedia content editing, I thrive in fast-paced environments, driving excellence and innovation.
Overview
7
7
years of professional experience
Work History
Quality Assurance Analyst
Teleperformance
08.2018 - 09.2025
- Led quality assurance initiatives within organization by cultivating environment of continuous improvement and aiming for excellence.
- Managed customer service responsibilities as needed, including handling calls and executing back office tasks.
- Outlined diverse procedures for developers and future reference to improve results.
- Gathered data and concisely summarized operation results and progress
- Updated scripts and internal procedures to reflect current requirements.
- Presented observations consistently through team meetings on a daily or weekly basis.
- Facilitated and coordinated meetings to discuss various internal procedures, reaching consensus on optimal team approach.
Education
High School Diploma -
Universidad Del Valle De Mexico
Puebla City, Puebla, MexicoNo Degree - Digital Communications And Media, Cinematography
Benemerita Universidad Autonoma De Puebla
Puebla City, Puebla, MexicoSkills
Quality assurance
Root-cause analysis
Quality assurance controls
Quality processes
Photography
Script writing
Grammar usage
Content editing (video, audio, photo)
Multimedia writing
Adaptability and flexibility
Teamwork and collaboration
Mastery of english grammar
Native Spanish speaker
Timeline
Quality Assurance Analyst
Teleperformance
08.2018 - 09.2025
High School Diploma -
Universidad Del Valle De Mexico
No Degree - Digital Communications And Media, Cinematography
Benemerita Universidad Autonoma De Puebla
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