Iveth Guevara

Tepotzotlan, México

Summary

Dynamic and results-driven Virtual Customer Service Representative with a proven track record at Amazon, excelling in issue resolution and customer relations. Bilingual and adept at navigating complex inquiries, I consistently enhance customer satisfaction while exceeding performance benchmarks. Skilled in Microsoft Office and committed to understanding customer needs for optimal service delivery.

Overview

years of professional experience

Work History

Amazon

Virtual Customer Service Representative

09.2022 - 02.2023

Job overview

Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics.

Sykes Call Center

Customer Service Representative

02.2011 - 11.2011

Job overview

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.

Education

Sedona Red Rock High
United States

High School Diploma

05-2010

University Overview

Skills

Language fluency (Bilingual)
Teamwork and collaboration
Issue and complaint resolution
Customer relations
Understanding customer needs

Product knowledge
Account updating
Order processing
Microsoft office
Multi-line phone systems

Languages

English

Bilingual or Proficient (C2)

Spanish