Ivan Guerrero Cordova
Cuautitlán Izcalli,MEX
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Contributing with international teams and international companies is my passion.
Overview
9
9
years of professional experience
Work History
Underwriting Support Assistant
Swiss Re Mexico
05.2019 - 01.2024
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Build and maintain electronic files for incoming new issues on a timely and accurate basis to ensure that KPI standards are met for New Business and Case Processing.
- Performs customer service functions for clients including providing case status, noting/reporting transmission and system issues, and acts as a resource for workflow and procedural questions.
- Provide in force and pending case amount information on each life and assist underwriters with research on pending and in force amounts as required.
- Maximized staff performance by assisting with training, onboarding, and other duties.
International Volunteer
Internationale Jugendgemeinschaftsdienste (IJGD)
09.2017 - 09.2018
- Enhanced cultural understanding by organizing and leading cross-cultural workshops and seminars for international volunteers.
- Raised awareness about global issues through informative presentations and educational materials.
- Assistance in early childhood education, pedagogical assistance and participation in 25 days of international seminars for the development of social and civic competencies, cultural expression, communication in foreign languages, responsibility, teamwork and cross-cultural learning
- Contributed to community development, improvement projects, such as educational activities and special programs.
- Promoted volunteerism among peers by sharing experiences effectively utilizing social media platforms.
Junior Underwriter Property
Zurich Mexico
04.2017 - 08.2017
- Enhanced underwriting efficiency by organizing and prioritizing daily tasks and responsibilities.
- Assisted senior underwriters in evaluating loan applications, resulting in improved risk assessment accuracy.
- Maintained compliance with company policies and industry regulations through diligent review of documentation and data analysis.
International Service Specialist Receiving
Zurich Mexico
04.2015 - 04.2017
- Manage the International Program servicing end to end and is the point of contact for customers and brokers on assigned accounts.
- Handle specific requests from Underwriting by reviewing service plan requests, determining feasibility of requests and implementing customer-focused service solutions. This may involve contact with prospects and/or customers to resolve routine problems.
- Act as an account representative by responding to customers service issues and coordinating with the appropriate business partner for resolution (i.e. claims adjusters, underwriters).
- For new and existing customers, assist underwriting in documenting the service proposition including agreed service deliverables and standards.
International Trade Trainee
Santander Bank Mexico
02.2015 - 04.2015
- Increased trainee retention rate by conducting regular check-ins and providing constructive feedback.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Evaluated trainee progress through skill assessments and performance reviews, ensuring ongoing development.
Education
Bachelor of International Business - Business Administration And Management
Universidad Autónoma Del Estado De México
Cuautitlán Izcalli, México, Mexico06.2015
Skills
- Data Entry
- Administrative Support
- Mail Distribution
- Office Administration
- Administrative Duties
- Computer Skills
- Relationship Building
- Support Services
- Operations Support
- Workload Management
- Team Collaboration
- Continuous Improvement
Languages
French
Advanced (C1)
English
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Elementary (A2)
Timeline
Underwriting Support Assistant
Swiss Re Mexico
05.2019 - 01.2024
International Volunteer
Internationale Jugendgemeinschaftsdienste (IJGD)
09.2017 - 09.2018
Junior Underwriter Property
Zurich Mexico
04.2017 - 08.2017
International Service Specialist Receiving
Zurich Mexico
04.2015 - 04.2017
International Trade Trainee
Santander Bank Mexico
02.2015 - 04.2015
Bachelor of International Business - Business Administration And Management
Universidad Autónoma Del Estado De México
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