Iván Maldonado
Monterrey
Summary
Looking for opportunities IT & Customer Service to continue developing my managing skills within the workspace for career growth and by applying my knowledge and experience for certified success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
TRILINGUAL SERVICE DESK ANALYST
ATOS
02.2020 - Current
- Spanish, English and Portuguese Service Desk Analyst, support given to users located in North America: North America, Latin America and Europe
- Trilingual support provided via phone, chat, email, configuring and installing multiple applications (+300) from the company, manage and support common programs such Windows, Office, SAP, OneNote, Outlook, Active Directory, Internet, Chrome, Internet Explorer
TRILINGUAL CUSTOMER SERVICE
MAJOREL
11.2019 - 02.2020
- Company Overview: worldwide recognized hotels reservations company
- Trilingual Customer Service Agent for Booking.com
- Worldwide recognized hotels reservations company
TRILINGUAL CUSTOMER SERVICE
ARVATO DIGITAL SERVICES BERTELSMANN
11.2008 - 09.2019
- Tier 1, Tier 2 and Offline agent technical support & customer service for Microsoft's gaming consoles and online gaming services for North America and Latin America countries
- Hardware, billing and connectivity support provided
- As Offline agent work directly with Microsoft Employees
AUTO MECHANIC
DBR TURBOPOWER
12.2007 - 10.2008
- I worked as a Mechanic in this garage, specialized in turbochargers and 1/4 mile racing cars
AUDITOR
INTEGRAL PROJECTS FOR THE ENVIRONMENT
01.2006 - 11.2007
- Company Overview: This was a services company mostly dedicated to risks studies, water treatment, danger simulations and everything related with Industrial Security
- I helped there as an Auditor, for everything related environmental requirements for companies, such as Emissions studies, water treatment plants, Waste management, certifications, fire drills, brigade training, etc
- This was a services company mostly dedicated to risks studies, water treatment, danger simulations and everything related with Industrial Security
Education
Automotive mechanic -
CEDVA GROUP
01.2010
Environmental Technology -
MARIANO ESCOBEDO TECHNOLOGICAL UNIVERSITY
01.2003
English Instructor
Tecmilenio
2003
Skills
- PROFICIENT IN MICROSOFT OFFICE
- RELIABLE AND SELF DISCIPLINED
- STRONG WORK ETHIC
- TEAMWORK
- CREATIVITY
- DECISION MAKING
- TIME MANAGEMENT
- ADAPTABILITY
Personal Information
- Date of Birth: 05/21/80
- Nationality: Mexican
- Marital Status: Single
Skills
Microsoft Office, Reliable and self-disciplined, Strong work ethic, Teamwork, Creativity, Decision making, Time management, Adaptability.
Certification
AWS Cloud Practitioner
AWS Certified AI Practitioner
Lean Six Sigma Yellow Belt
Languages
English
Advanced (C1)
Portuguese
Advanced (C1)
Spanish
Timeline
TRILINGUAL SERVICE DESK ANALYST
ATOS
02.2020 - Current
TRILINGUAL CUSTOMER SERVICE
MAJOREL
11.2019 - 02.2020
TRILINGUAL CUSTOMER SERVICE
ARVATO DIGITAL SERVICES BERTELSMANN
11.2008 - 09.2019
AUTO MECHANIC
DBR TURBOPOWER
12.2007 - 10.2008
AUDITOR
INTEGRAL PROJECTS FOR THE ENVIRONMENT
01.2006 - 11.2007
Automotive mechanic -
CEDVA GROUP
Environmental Technology -
MARIANO ESCOBEDO TECHNOLOGICAL UNIVERSITY
English Instructor
Tecmilenio
AWS Cloud Practitioner
AWS Certified AI Practitioner
Lean Six Sigma Yellow Belt
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