Iván Daniel González Coello
Cuahutémoc
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
4
4
years of professional experience
Work History
HR Associate
Inter-Con Security Systems Inc.
03.2023 - Current
- SCREENED APPLICANT RESUMES AND COORDINATED BOTH PHONE AND IN-PERSON INTERVIEWS
- ORGANIZED NEW EMPLOYEE ORIENTATION SCHEDULES FOR NEW HIRES.
- ANSWERED AND REDIRECTED INCOMING PHONE CALLS FOR OFFICE.
- FILED PAPERWORK, SORTED, AND RELIVERED MAIL MAINTAINED OFFICE ORGANIZATION.
- CONDUCTED NEW HIRE ORIENTATION TO VERIFY COMPLETION OF APPROPRIATE PAPERWORK, RECORDING INFORMATION ON HUMAN RESOURCES DATABASE.
- CREATED AND COMPLETED PERSONNEL ACTION FORMS FOR HIRES, VOLUNTARY TERMINATIONS, TITLE CHANGES AND TERMINATIONS.
- DEVELOPED AND IMPLEMENTED POLICIES AND PROCEDURES TO USE FOR RECRUITMENT, EMPLOYEE RELATIONS AND BENEFITS ADMINISTRATION.
- DEVELOPED RECRUITING STRATEGIES TO IDENTIFY QUALIFIED CANDIDATES AND BUILD NETWORK.
- COLLABORATED WITH HIRING MANAGERS TO UNDERSTAND JOB REQUIREMENTS AND EXPECTATIONS.
BACK OFFICE TECHNICAL SUPPORT COORDINATOR
SpotOn
11.2021 - 02.2023
- CAPABLE TO ASSIST REPRESENTATIVES AND MERCHANTS ON ISSUES RELATED TO THE DIFFERENT RESTAURANT CLOUD BASE SYSTEMS VIA EMAIL AND CHAT (BACKLOGS AND EMAIL CASES INCLUDED)
- PROVIDED FEEDBACK TO A TEAM OF 15 REPRESENTATIVES IN ORDER TO IMPROVE ON PRODUCT KNOWLEDGE AND SOFT SKILLS
- IMPROVE DEPARTMENT PRODUCTIVITY AND FUNCTIONALITY BY SUPERVISING NEW HIRES ON GOALS TO ACHIEVE.
- CREATED AND DROVE TALENT ACQUISITION AND JOB PLACEMENT STRATEGIES TO ATTRACT DIVERSE CANDIDATES.
- COOPERATED WITH COMPANY LEADERS IN CHANGE MANAGEMENT AND TALENT SOLUTIONS TO GAIN COMPETITIVE EDGE IN JOB MARKET.
- COMPLETED TALENT ACQUISITION AND MANAGEMENT FOR 15 INTERNAL AND EXTERNAL PLACEMENTS.
- DISTRIBUTED EMPLOYEE ENGAGEMENT SURVEYS TO IDENTIFY AREAS OF IMPROVEMENT.
TECHNICAL SUPPORT TEAM LEADER
TKM SOLUTIONS - FRONTIER COMMUNICATIONS
06.2019 - 10.2021
- SPECIALIZED ON POTS (PLAIN OLD TELEPHONE SERVICES) AND DSL-VANTAGE INTERNET PERFORMING COMPLETE TROUBLESHOOTINGS AND RESOLUTION ON REMOTE PROBLEMS.
- PRODUCT KNOWLEDGE ON RG CONFIGURATIONS AND CUSTOMER'S GUIDANCE AND EDUCATION.
- PROMOTED EFFICIENCY AMONG DEPARTMENTS WITH PROMPT RESOLUTION OF SYSTEM ISSUES.
- OFFERED ASSISTANCE IN IMPLEMENTING AND DEVELOPING TRAINING PROGRAMS.
- CONDUCTED ZOOM INTERVIEWS TO ASSESS APPLICANTS RELEVANT KNOWLEDGE, SKILLS, EXPERIENCE AND APTITUDES.
- ASSISTED WITH ONBOARDING AND ORIENTATION OF NEW HIRES TO EXPEDITE ACCLIMATIZATION PROCESS.
- COORDINATED SCHEDULES TO ARRANCE MANAGEMENT INTERVIEWS WITH APPLICANTS.
- COLLABORATED WITH HR LEADERSHIP REGARDING CANDIDATE SALARY DETERMINATIONS.
- COORDINATED IMPLEMENTATION OF PEOPLE-RELATED SERVICES, POLICIES AND PROGRAMS THROUGH DEPARTMENTAL STAFF.
Education
FOCUS ON FORM PROFESSIONAL PEOPLE IN THE ENGLISH LANGUAGE TO PERFORM ENGLISH TO SPANISH TRANSLATIONS.
UAEMex TEXCOCO
Texcoco, Mexico12.2018
CORI (COORDINACION DE REVISTAS INSTITUCIONALES) - Science, Technology, And Society
UACH
03.2018
Skills
- Team Building
- Emotional Intelligence
- Project Management
- Performance Management
- HR Reporting
- Talent Acquisition
- Active Listening
- Critical Thinking
- Attention to Detail
- Talent Management
Age
27
Marital Status
Common Law Marriage
Vocal Aptitudes
- MICROSOFT OFFICE PACKAGE
- ADVANCED ENGLISH FOR MEDICAL, LITERARY AND SCIENTIFIC TRANSLATIONS
- ADOBE PHOTOSHOP AND ADOBE AUDITION
- GOOD RELATIONSHIP ON SOCIAL INTERACTIONS
- RESPONSIBILITY
- CREATIVE AND ANALYTICAL THINKING
- EMPATHY
- TEAMWORK
Timeline
HR Associate
Inter-Con Security Systems Inc.
03.2023 - Current
BACK OFFICE TECHNICAL SUPPORT COORDINATOR
SpotOn
11.2021 - 02.2023
TECHNICAL SUPPORT TEAM LEADER
TKM SOLUTIONS - FRONTIER COMMUNICATIONS
06.2019 - 10.2021
FOCUS ON FORM PROFESSIONAL PEOPLE IN THE ENGLISH LANGUAGE TO PERFORM ENGLISH TO SPANISH TRANSLATIONS.
UAEMex TEXCOCO
CORI (COORDINACION DE REVISTAS INSTITUCIONALES) - Science, Technology, And Society
UACH
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