Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivonne Ramirez

Vancouver, British Columbia

Summary

HR professional with extensive experience in building and leading HR departments, managing payroll, talent acquisition, labor relations, and employee development. Expertise in process standardization, strategic planning, and risk management through active participation in Quality Management Systems. Dedicated to creating efficient, people-focused solutions that enhance company success and workplace culture.

Overview

18
18
years of professional experience

Work History

Human Resources Manager

Mapartel S.A de C.V
02.2007 - Current

Talent Acquisition
Compensation and Benefits
Achievements: Established a salary scale by categories based on job valuation.
Training and Talent Management


Achievements: Established training matrices by job and individual, and generated a skills matrix for operational employees.
Labor Relations Performance Management Organizational Development

  • Established standard methodologies for all levels of the organization.
  • Conducted socio-economic studies and reinforced selection filters to ensure candidate compatibility.
  • Led recruitment processes, including participating in assessment centers and collaborating with outsourcing firms for mass hiring.
  • Developed and implemented standard methodologies with the HR team for employee attraction, retention, and development.
  • Planned onboarding strategies and conducted orientations for new employees.

Achievements: Established a selection process for all levels of the organization and managed various recruitment sources based on the company’s needs and primary objectives.

  • Established salary scales through market analysis for internal equity and external competitiveness.
  • Implemented systems for incident control and accurate payroll management.
  • Developed onboarding processes and executed training programs, including creating training matrices and implementing certifications.
  • Designed training and development programs aligned with business goals, enhancing employee skills.
  • Fostered employee engagement and resolved complaints while promoting open communication and adherence to policies.
  • Acted as a single point of contact for managers and employees in delivering HR programs.
  • Managed employee separations and conducted exit interviews with recommendations for improvement.

Achievements: Built strong staff relationships, addressed concerns, and managed mass layoffs due to a joint venture closure.

  • Deployed a high-performance system across all organizational levels, encouraging participation.
  • Supported managers in applying HR policies and programs, including workforce planning and compensation.

Achievements: Implemented a High-Performance System for all organizational levels.

  • Participated in change management during the relocation of operations, ensuring successful transfer and implementation of updated quality controls.
  • Promoted a culture of inclusion and continuously improved processes through external trends and internal best practices.
  • Provided consultancy for effective people management, fostering a positive and collaborative organizational culture.

Achievements: Participated in change management and the relocation of operations to a new facility.

Quality System Administrator

Mapartel S.A de C.V
08.2011 - Current
  • Acted as the lead auditor for ISO 9001:2015, auditing processes and conducting risk analysis.


Achievements: Managed and prepared internal audits for ISO 9001:2008 certification and supported the transition to ISO 9001:2015.

Other Duties | Strategic Planing

Mapartel, S.A De C.V
01.2014 - Current
  • Managed the annual review of performance and adjusted strategy as needed.
  • Coordinated long-term organizational objectives and monitored Strategic Plans.

Achievements: Established the strategic planning process and managed the annual follow-up on KPIs.

Education

Diploma - General Business Administration

Instituto Tecnologico De Estudios Superiores De Mo
Estado De Mexico
08.2012

Bachelor of Arts - Organizational Psychology Bachelor Degree

Instituto Tecnológico De Estudios Superiores De Mo
Estado De México
12.2006

Skills

  • Employee supervision
  • Knowledge of quality systems
  • Staff training and development
  • Leadership
  • Responsible
  • Teamwork

Languages

English
Upper intermediate (B2)

Timeline

Other Duties | Strategic Planing

Mapartel, S.A De C.V
01.2014 - Current

Quality System Administrator

Mapartel S.A de C.V
08.2011 - Current

Human Resources Manager

Mapartel S.A de C.V
02.2007 - Current

Diploma - General Business Administration

Instituto Tecnologico De Estudios Superiores De Mo

Bachelor of Arts - Organizational Psychology Bachelor Degree

Instituto Tecnológico De Estudios Superiores De Mo
Ivonne Ramirez