Izabella Stephania Arceo Vázquez
Cancun
Summary
Friendly Receptionist with a proven track record at SLS and EXCELLENCE HOTEL , enhancing guest experiences through exceptional customer service and efficient reservations management. Skilled in database administration and adept at fostering client relations, demonstrated by swiftly resolving issues and improving service delivery. Possessing strong organizational and communication abilities, ensuring smooth operations and guest satisfaction.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Concierge Receptionist
Excellence Collection
Playa Mujeres Cancún
09.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handle check-ins and check-outs, ensuring a smooth and efficient process.
- Confirmed appointments, communicated with clients, and updated client records.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed daily operations of concierge desk.
Receptionist
SLS HOTEL
Puerto Cancun
12.2023 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handle check-ins and check-outs, ensuring a smooth and efficient process.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Bachelor Of Foreign Languages - Foreign Languages Education
Universidad De Oriente
Cáncun08.2024
Skills
Telephone skills
Additional Information
I worked for a month at the Kids Club of the Villas del Palmar Hotel as part of my professional internship.
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Certification
DELF B1
Timeline
DELF B1
06-2024
Receptionist
SLS HOTEL
12.2023 - 02.2024
LINGUASKILL B2
12-2023
Concierge Receptionist
Excellence Collection
09.2022 - 12.2022
Bachelor Of Foreign Languages - Foreign Languages Education
Universidad De Oriente
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