Izcoatl Alejandro Rivas Cardenas
Colima
Summary
Telematics Engineer with more than 3 years of experience in technical support and systems administration. Specialized in hardware, software and network troubleshooting, as well as infrastructure optimization and preventive and corrective maintenance of systems. Skilled in the management of collaboration platforms such as Microsoft Teams and Exchange, as well as server and network administration. Committed to continuous improvement and operational efficiency, providing support to users and ensuring the stability and security of systems.
Overview
3
3
years of professional experience
Work History
Assistant Systems Engineer
Orus Casino
06.2024 - Current
- Performed preventive and corrective maintenance on critical terminals and equipment, ensuring continuous performance and reducing downtime through proactive monitoring practices.
- Managed the installation, configuration and administration of enterprise software such as Microsoft Office and Wynsystem, ensuring stable deployment and optimal operation of key applications on all devices, optimizing compatibility and performance.
- Monitor and maintained the casino's network infrastructure and critical systems, including server monitoring and patch panel organization, achieving secure and stable connectivity and optimizing data transmission across the network.
- Inspect and maintained electrical circuits, and managed the installation of new hardware, meeting safety and performance standards, which improved operational efficiency and reduced the risk of technical failure.
- Provided customer care and technical support to internal and external users, diagnosing and resolving issues quickly and effectively, contributing to a satisfactory user experience and continuity of operations.
System Administrator L2
Tata Consultancy Services
11.2021 - 08.2023
- Effectively attend and resolve user incidents, ensuring customer satisfaction and continuity of operations
- Maintenance of project databases to ensure their integrity and proper functioning
- Systems maintenance, working to prevent problems and ensure optimal system performance
- User support for Outlook, Teams and Zoom
- Diagnose and troubleshoot network infrastructure, operating systems, applications and hardware, ensuring operational continuity
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
Education
Bachelor of Engineering - Telematics Engineering
Universidad de Colima
07.2021
Programmer Analyst Technician -
Universidad de Colima Bachillerato #2
06.2016
Skills
- Basic Javascript
- HTML
- Microsoft Teams
- Microsoft Office
- CSS
- ServiceNow
- Programming
- Machine Learning
- Technical Support
- Troubleshooting
- Application support
Websites
Languages
Spanish
English
Timeline
Assistant Systems Engineer
Orus Casino
06.2024 - Current
System Administrator L2
Tata Consultancy Services
11.2021 - 08.2023
Bachelor of Engineering - Telematics Engineering
Universidad de Colima
Programmer Analyst Technician -
Universidad de Colima Bachillerato #2
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