Jaciel Millan Barraza
San Luis, Arizona,AZ
Summary
Dynamic customer service professional with a proven track record at Progressive, excelling in client inquiry management and team building. Recognized for enhancing customer loyalty through empathetic conflict resolution and consistently exceeding performance metrics. Skilled in quality control optimization, fostering a collaborative environment that drives team success and satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Progressive
San Luis, Arizona (Remote)
04.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilized CRM systems to track interactions and ensure timely follow-up with clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Supervisor of Operations
Advance Call Center Technologies
San Luis, Arizona
05.2019 - 01.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
Associate of Arts - Business Administration And Management
Arizona Western College
Yuma, Arizona05-2026
Skills
- Client Inquiry Management
- Detail Oriented
- Information Tracking
- Time Management
- Quality Control Optimization
- Report Writing
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Progressive
04.2024 - Current
Supervisor of Operations
Advance Call Center Technologies
05.2019 - 01.2024
Associate of Arts - Business Administration And Management
Arizona Western College