JACKSON RENALD P
Chellampattidai
Overview
6
6
years of professional experience
Work History
Technical Support Engineer
Fantabee IoE Labs Pvt Ltd
05.2023 - Current
- Resolve customer issues and provide clear explanations of services.
- Troubleshoot networking issues for household IoT and WiFi devices.
- Monitor device status and network performance using Zabbix tools.
- Assist customers with billing account setup and monthly payments.
- Collaborate with clients and adopt new networking technologies.
- Work with client teams to install new internet devices at customer locations.
- Perform firmware upgrades and optimize network performance.
- Guide customers in setting up and securing home networks.
- Document troubleshooting steps and resolutions for future reference.
- Train and mentor new team members to improve support efficiency.
Technical Support Engineer(L1)
CSS Corp Pvt ltd
11.2021 - 04.2023
- Handle inbound and outbound calls for Netgear product troubleshooting.
- Provide customer-centric evaluations and product guidance.
- Document technical and non-technical issues for clarity and future reference.
- Perform L1 troubleshooting and assist with home network setup.
- Support devices like modems, routers, extenders, and Orbi Mesh systems.
- Conduct firmware upgrades as needed.
Assistant Operations Manager
Antromedaa India Private ltd
08.2020 - 05.2021
- Developed company policies and processes based on customer feedback.
- Ensured compliance with operational guidelines and procedures.
- Planned and scheduled projects to meet deadlines.
- Managed operational issues, resolving problems efficiently.
- Trained and mentored new employees for seamless onboarding.
IT System Administrator
Indian Medical Systems And Technologies
07.2019 - 01.2020
- In-hand experience sharing of technical concepts to non-technical users for smooth software and system handling
- Handling daily reports and mentorship of team juniors for best practices and standards of work
- Network troubleshooting
Education
B.E - CSE
SVCE
01.2018
HSC -
DON BOSCO HSS
01.2014
SSLC -
DON BOSCO HSS
01.2012
Skills
- COMPUTER BACKUP MANAGEMENT
- CASE MANAGEMENT
- SOFTWARE FAULT DIAGNOSING
- MOBILE DEVICE TROUBLESHOOTING
- APPLICATION INSTALLATION
- SOFTWARE UPDATE INSTALLATION
Jobrolessummary
- Technical Support Engineer(L1), CSS Corp Pvt ltd, Ambattur, Chennai, India, 11/01/21, Current, Handle Inbound and Outbound customer calls for technical troubleshooting on Netgear products., Perform customer-centric evaluation of the products and advise them on possible guidelines for products., Document daily activities and reports on the technical and non-technical aspects of the issue for easy understanding and future reference., Provided clear and concise step-by-step technical support., Perform L1 level troubleshooting on home network products., Assist customer in setting up his/her home network using systems/computer/application and software., Experience in handling products like Modems, Cable Modem Routers, Wifi Routers, Extenders, Orbi Mesh Systems., Perform firmware upgrades on network devices based on customer requirements.
- Assistant Operations Manager, Antromedaa India Private ltd, Sriperumbudur, India, 08/01/20, 05/01/21, Developed work rules, guidelines, policies, and processes for company employees based on customer reviews., Closely oversaw operations, ensuring all employees followed correct guidelines, policies, and processes., Planned and scheduled weekly projects to ensure projects were completed on time., Managed all operational issues, malfunctions, and faults, using excellent problem-solving abilities to resolve matters promptly., Provided training and mentorship to new employees.
- IT System Administrator, Indian Medical Systems And Technologies, Chennai, India, 07/01/19, 01/01/20, In-hand experience sharing of technical concepts to non-technical users for smooth software and system handling., Handling daily reports and mentorship of team juniors for best practices and standards of work., Network troubleshooting.
Additional Information
Able to work under pressure, Adaptable to any kind of situation/ surroundings., A quick learner., A self-motivated person who also motivates others., Have good leadership qualities., A good team worker.
Declarations
I hereby declare that the above information is accurate and true to the best of my knowledge and belief.
Personal Information
- Father's Name: PATHIRAJ L
- Date of Birth: 08/17/97
Timeline
Technical Support Engineer
Fantabee IoE Labs Pvt Ltd
05.2023 - Current
Technical Support Engineer(L1)
CSS Corp Pvt ltd
11.2021 - 04.2023
Assistant Operations Manager
Antromedaa India Private ltd
08.2020 - 05.2021
IT System Administrator
Indian Medical Systems And Technologies
07.2019 - 01.2020
HSC -
DON BOSCO HSS
SSLC -
DON BOSCO HSS
B.E - CSE
SVCE
Similar Profiles
Yogesh VeluduraiYogesh Veludurai
Technical Support Engineer at Fantabee IOE LabsTechnical Support Engineer at Fantabee IOE Labs
Somnath MukherjeeSomnath Mukherjee
Sales Manager at APCER Labs Pvt. Ltd. and ADCER Labs Pvt. LtdSales Manager at APCER Labs Pvt. Ltd. and ADCER Labs Pvt. Ltd
Mizanur RahmanMizanur Rahman
IT Support, Administration at IOE Bangladesh LtdIT Support, Administration at IOE Bangladesh Ltd
ROQEEB ABIODUN JIMOHROQEEB ABIODUN JIMOH
Field Support Engineer/Technical Support Engineer at Spectranet Nigeria LimitedField Support Engineer/Technical Support Engineer at Spectranet Nigeria Limited
VINAYAK SAWANTVINAYAK SAWANT
Desktop Support engineer & Technical Support engineer at EXPERIS IT PRIVATE LIMITED, Skoda Auto Volkswagen India Pvt. LtdDesktop Support engineer & Technical Support engineer at EXPERIS IT PRIVATE LIMITED, Skoda Auto Volkswagen India Pvt. Ltd